About the role
iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.
Our mission is to provide our clients with everything their business needs - to be compliant with legal, local, and regional requirements; so that they can focus on their core product. Recently, we have undertaken a new thrilling adventure, joining forces with team.blue (a worldwide leader in digital enablement). If you're excited to work at a company in a scaling-up environment providing SaaS solutions to ~1M users - and equally important - to join a team of friendly people with a culture based on continuous learning, transparency, and collaboration. Then, you're looking at the right place!
Your mission
We're looking for an enthusiastic Technical Support Engineer to join our team and take full responsibility for:
- Researching, troubleshooting, and resolving issues with our solutions;
- Proposing solutions to our customers on software-related questions regarding our products;
- Testing new features through Google Tag Manager and WordPress or Shopify;
- Collaborating with the product and development team on new product features;
- Providing technical training to the Customer Support team on our products and integrations;
- Be aware that this role also includes tasks more focused on 1st level issues (such as pricing, invoicing, and product-related issues).
Requirements
- At least 1 year of experience as a Technical Support Engineer or in a similar position in an IT department;
- Full professional proficiency in English;
- Sound knowledge of WordPress plugins, themes, and debugging procedures;
- Experience with Google Tag Manager;
- Sound knowledge of Web development tools (DevTools or Inspect Element);
- Ability to reproduce problems and customer scenarios, and troubleshoot technical issues;
- Basic knowledge of web development through HTML/CSS;
- Able to draft internal technical documentation;
- Exceptional soft skills and team spirit.
Added values
- Full professional proficiency in Italian;
- Basic knowledge of frontend (e.g., JavaScript, React or AngularJS) or backend programming languages (e.g., PHP or RoR);
- Familiarity with software products in general, and how the web works.
About the company
iubenda is a legal-tech scale-up founded in 2011, now trusted by over 110K clients in the EU, the US, and 100+ more Countries. We are leaders in our industry and operate on a global scale developing and releasing innovative tech solutions.
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