DigiHelic Solutions Pvt. Ltd.
Website:
digihelic.com
Job details:
Job Role: ITSM Tech Architect
Experience: 8 Years
Location: Pune, Bangalore, Hyderabad, Chennai
Required Skills:
• At least 5 years of hands-on experience in ServiceNow Platform strategy, governance, and solution architecture.
• Ideation, design, and development of ServiceNow platform.
• Develop, configure and customize ServiceNow – collecting requirements, writing implementation plans, creating workflows, write JavaScript, customize the UI, and manage groups & roles.
• Manage ServiceNow instances (dev, test, prod) including upgrade process and promotion of changes between environments.
• Coordinate with other ServiceNow resources to define development standards and processes to promote code changes within the instances
• Utilize web services (SOAP and REST), email and other relevant technology to integrate 3rd party systems with ServiceNow
• Automation of processes using ServiceNow Orchestration and other relevant modules and technologies as well as managing data using ETL between ServiceNow and other systems
• Analyze user requirements and current procedures in order to improve system capabilities, automate process workflows
• Proficient in JavaScript, and HTML
• Development of reports, views and dashboards in ServiceNow and in the consumption of ServiceNow data by other tools/processes
• Create and maintain API and data integration processes between ServiceNow and other services
• Comfortable working in a fast-paced, results-oriented environment
• Strong interpersonal and written communication skills.
Qualifications
• Bachelor’s degree and related work experience.
• 3+ years of experience with ServiceNow required
• Experience with HTML and Java Script required, Knowledge of Jelly script preferred.
• Good understanding of ITIL frameworks and processes including Incident Management, Problem Management, Change Management, Configuration Management, Release Management and Request Fulfillment
• Knowledge of LDAP/Active Directory.
• Experience with MID Server, Orchestration and extending the ServiceNow data model
• Certified ServiceNow Application Developer and System Administrator preferred
ServiceNow Implementation Specialist Certification is a plus
Click on Apply to know more.