SysTechCorp Inc
Website:
systechus.com
Job details:
🚀 We’re Hiring: ITSM Specialist
📍 Location: Bangalore
💼 Experience: 5+ Years
🔧 Skill: IT Service Management (ITSM)
🔎 Role Overview:
We are looking for an experienced ITSM Specialist to manage and improve IT service delivery processes. The ideal candidate will ensure efficient incident, problem, and change management aligned with business objectives.
🛠️ Key Responsibilities:
✔ Manage Incident, Problem, and Change Management processes
✔ Ensure adherence to ITIL best practices and service standards
✔ Monitor service performance and drive continuous improvement initiatives
✔ Coordinate with cross-functional teams to resolve service issues
✔ Maintain documentation, SOPs, and process workflows
✔ Analyze root causes and implement preventive measures
✔ Support service delivery reporting and KPI tracking
💻 Technical Skills Required:
✔ Strong knowledge of ITSM frameworks (ITIL)
✔ Experience with ITSM tools (ServiceNow, Remedy, etc.)
✔ Understanding of SLA, KPI, and service reporting
✔ Good analytical and problem-solving skills
✅ What We’re Looking For:
✔ 5+ years of experience in IT Service Management
✔ ITIL certification (preferred)
✔ Strong communication and stakeholder management skills
✔ Ability to work in a fast-paced environment
📩 Interested candidates can reach out:
📧 Priyanka.Ambati@systechcorp.in
📞 +91 9108645278
🌐 www.systechus.com
🌍 Global Presence: USA | India | Mexico | Canada | Egypt
#Hiring #ITSM #ITIL #ServiceManagement #BangaloreJobs #TechHiring #HiringNow
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