Thompsons HR Consulting LLP
Website:
thompsonshr.com
Job details:
Role - ITSM Developer -BMC Helix Platform
Location -Pune.
Experience -8 to 12 Years
Mandatory skills - CMDB ,Asset Management,BMC Helix, BMC Interface and Integration ,Business workflow ,Dashboard Creation ,Innovation Studio.
Contract For 6 Months +Renewable
Please apply if you are interested to work in contract mode.
Goals and deliverables
ITSM Incident & Service request operational Management
Handle incidents and service requests in BMC Helix, from logging and triage to resolution and closure, following ITIL processes and SLA/OLA targets.
Diagnose issues, perform troubleshooting, apply fixes/workarounds.
Update tickets with accurate categorization, impact/urgency, actions taken, and user communications.
Monitor personal/assigned queues, follow up on pending items, and escalate time critical cases per procedure.
Contribute to knowledge articles and recurring-issue reduction by documenting resolutions and proposing improvements.
Development & Configuration Support
Assist in the development and configuration of solutions on the
BMC Helix Platform (ITSM, Digital Workplace, Innovation Studio)
Support the implementation of
business workflows, forms, and automations
Perform basic customizations and enhancements under supervision
Workflow & Process Support (IT Services)
Support the translation of business and IT Services requirements into platform configurations
Help maintain and improve workflows aligned with ITIL practices
Assist in testing and validating process changes
Collaboration & Delivery
Work closely with Senior Developers and GCC teams on development tasks
Participate in Agile ceremonies, sprint planning, and daily stand-ups
Support release activities and ensure smooth deployment of changes
Quality & Documentation
Follow development standards, guidelines, and best practices
Document configurations, workflows, and technical changes
Perform unit testing and support defect resolution
Learning & Development
Build knowledge of the
BMC Helix platform and IT service management processes
Actively seek guidance and feedback from senior team members
Contribute to team knowledge sharing and continuous improvement
Expected skillsSkills
Skill level
CMDB & Asset Managemen
Expert
BMC Interfaces & Integration
Expert
BMC Helix
Expert
Business workflows
Expert
Dashboard creation
Click on Apply to know more.