PwC
Website:
pwc.com
Job details:
The Opportunity
When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the Technology Leadership and Strategy team you will implement and configure ServiceNow ITOM modules to enhance operational efficiency. As a Senior Associate, you will develop customizations, conduct testing, and collaborate with cross-functional teams to đảm bảo successful delivery of IT service management solutions.
Responsibilities
- Implement and configure ServiceNow ITOM modules
- Develop customizations to enhance operational effectiveness
- Conduct thorough testing of IT service management solutions
- Collaborate with cross-functional teams for successful delivery
- Document configurations and processes for future reference
- Troubleshoot and resolve issues related to ITOM
- Stay updated on ServiceNow industry standards
- Maintain compliance with organizational standards
What You Must Have
- Bachelor's Degree in Technology, Computer Science, Engineering, Information Systems
- 4 years of experience
- Oral and written proficiency in English required
What Sets You Apart
- ServiceNow certifications such as CIS – Discovery, CIS – Service Mapping, CIS – ITOM p
- Implementing and configuring ServiceNow ITOM modules
- Designing and maintaining service maps and application dependency mappings
- Developing customizations including Business Rules and Workflow automations
- Integrating with infrastructure monitoring tools and cloud platforms
- Conducting unit, functional, and integration testing for ITOM modules
- Preparing and maintaining technical artifacts and documentation
- Participating in client workshops and providing technical insights
Click on Apply to know more.