Wipro
Website:
wipro.com
Job details:
Job description:
**We are looking for immediate joiners for the present role.
Job Description
ITIL Expert Level – Deep understanding of cross-functional ITIL processes and governance.
AI/ML & Predictive Analytics – Advanced application for process optimization and automation.
Automation & AIOps Leadership – Driving automation adoption across multiple ITIL domains.
Service Integration & Governance – Expertise in multi-domain orchestration and compliance.
Leadership & Transformation – Ability to influence, innovate, and lead enterprise-wide initiatives.
Deliverables
1. AI‑Driven Delivery Governance – Govern multiple initiatives using AI insights for delivery health, risk scoring, and dependency impact analysis.2. Predictive Stakeholder & Risk Management – Leverage AI models to predict stakeholder risks, communication gaps, and delivery impact, enabling proactive interventions.3. Automated Performance & Dependency Management – Deploy automation to monitor cross‑team performance, SLA adherence, and dependency closures.4. Continuous Improvement via Analytics – Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction.
ITIL Skill Desc
• 8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Major Incident manager, Problem manager, Change manager, Service Level manager & Asset and Configuration manager.
• Good documentation and process flow diagramming skills
• Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Process Trainings on ITIL Processes
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
Soft Skill Desc
• Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good Analytical and problem-solving capabilities
• Situation & Client Management
• Excellent Team management skills and Inter-personal skills
Certification
ITIL 5 Foundation or ITIL 4 Practice Manager Certification
Profile description:
**We are looking for immediate joiners for the present role.
Job Description
ITIL Expert Level – Deep understanding of cross-functional ITIL processes and governance.
AI/ML & Predictive Analytics – Advanced application for process optimization and automation.
Automation & AIOps Leadership – Driving automation adoption across multiple ITIL domains.
Service Integration & Governance – Expertise in multi-domain orchestration and compliance.
Leadership & Transformation – Ability to influence, innovate, and lead enterprise-wide initiatives.
Deliverables
1. AI‑Driven Delivery Governance – Govern multiple initiatives using AI insights for delivery health, risk scoring, and dependency impact analysis.2. Predictive Stakeholder & Risk Management – Leverage AI models to predict stakeholder risks, communication gaps, and delivery impact, enabling proactive interventions.3. Automated Performance & Dependency Management – Deploy automation to monitor cross‑team performance, SLA adherence, and dependency closures.4. Continuous Improvement via Analytics – Use trend analytics and AI insights from past deliveries to drive repeatable improvements and reduce delivery friction.
ITIL Skill Desc
• 8- 10 YEARS Experience in ITSM practice in managing various ITIL process roles, viz., Major Incident manager, Problem manager, Change manager, Service Level manager & Asset and Configuration manager.
• Good documentation and process flow diagramming skills
• Good Knowledge of ITSM Tools; ServiceNow, Remedy, HPSM, etc.
• Capability to deliver ITIL Process Trainings on ITIL Processes
• Reasonable technical understanding and an ability to translate technical requirements and specifications into easily understood business concepts and vice versa
Soft Skill Desc
• Excellent Presentation skills, verbal and written communication skills and facilitation skills
• Good Analytical and problem-solving capabilities
• Situation & Client Management
• Excellent Team management skills and Inter-personal skills
Certification
ITIL 5 Foundation or ITIL 4 Practice Manager Certification.
Click on Apply to know more.