ITIL

Infosys

Website: infosys.com
Job details:
Skills - ITIL, ISO 20K, ISO 9K

In a portfolio of projects of higher complexity within a single very large or cluster of large accounts:

• Ensuring strong project financials by adopting Lean, Automation, AI levers and Ensure creation of Q&P improvement and customer satisfaction improvement strategy for a single very large or cluster of large accounts.
• Recommend Q&P goal setting in projects and also at the DU level
• Deploy delivery excellence strategies as elicited in the business plan and other related initiatives, create governance mechanisms in order to achieve the account level goals
• Identify areas of improvement, customize strategy for accounts, implementation of action plan in order to achieve quantum improvement in productivity, quality, delivery excellence and customer satisfaction
• For a portfolio of accounts: offers specialized process training including content-creation
• Identify areas of breakthrough improvement, customize the strategy for accounts; Implement the action plan

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