Technical Business Analyst (f/m/d) onsite 5 days/week

Who We Are? ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner. You day to day work Global Service Delivery: Support the delivery of IT services globally, including deskside assistance, mobile and fixed telephony, print services, audiovisual support, software and hardware deployment, asset management, remote troubleshooting, and maintenance of the global image. Ensure all services align with organizational standards and deliver high-quality support across all sites. Incident and Request Management: Track and respond to incidents and service requests using the IT service management platform, ensuring accurate logging, timely updates, and efficient resolutions. Escalate unresolved issues to third-line support when necessary. User Training and Onboarding: Assist with onboarding new employees by setting up IT equipment, configuring accounts, and providing introductory training on workplace tools and systems. Offer ongoing support to enhance users\' understanding of IT processes and tools. Hardware and Software Management: Monitor the health of IT assets and manage the lifecycle of laptops, desktops, mobile devices, and other hardware, including inventory and maintenance.

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.