Website:
iitm.ac.in
Job details:
About the job
Company Description
National Technology Centre for Ports, Waterways & Coasts (NTCPWC) is the technology arm of the Ministry of Shipping, Government of India, providing innovative and indigenous solutions for the port and maritime sector. Based in Chennai, Tamil Nadu, NTCPWC focuses on applied research, education, and technology transfer to address industry challenges while promoting advancements in maritime technology.
Role Description
This is a full-time, on-site role for an IT Support Specialist | System & Network Administrator located in Chennai, Tamil Nadu. The candidate will be responsible for providing technical support to users, managing IT infrastructure, maintaining computer systems and networks, and troubleshooting hardware, software, and connectivity issues.
The role involves system administration, network monitoring, user support, IT asset management, software installation and configuration, network troubleshooting, and coordination with internal teams and service providers to ensure reliable and secure IT operations.
Position: IT Support Specialist | System & Network Administrator
Engagement Type: Full-time
Location: Chennai
Key Responsibilities
- Provide first-level and second-level IT support to employees for hardware, software, and network-related issues
- Install, configure, maintain, and troubleshoot desktop computers, laptops, printers, scanners, and other IT equipment
- Manage and maintain Windows operating systems, user accounts, software, and system configurations
- Monitor and troubleshoot LAN, Wi-Fi, internet connectivity, VPN, and network-related issues
- Configure and maintain network devices such as switches, routers, access points, and firewalls
- Support administration of Active Directory, user accounts, permissions, and access controls
- Perform software installation, updates, patching, and system configuration
- Diagnose and resolve hardware and software problems in a timely manner
- Maintain IT assets, inventory records, warranties, licenses, and equipment allocation
- Assist with data backup, system recovery, and basic disaster recovery procedures
- Monitor system and network performance and escalate critical issues when required
- Maintain documentation for IT infrastructure, configurations, troubleshooting procedures, and support activities
- Coordinate with external vendors and service providers for hardware, software, networking, and maintenance requirements
- Support cybersecurity practices including antivirus, endpoint security, access management, and system updates
- Assist with setup and maintenance of servers, network infrastructure, and shared resources
- Provide technical support during installation, configuration, and deployment of new IT systems
- Ensure IT systems are maintained in accordance with organizational policies and security practices
Qualifications & Skills
- Diploma / BE / B.Tech / B.Sc. in Computer Science, Information Technology, Computer Engineering, Electronics, or related field (Mandatory)
- 1–3 years of relevant experience in IT support, system administration, or network administration
- Strong hands-on experience in desktop support, hardware troubleshooting, system administration, and network troubleshooting
- Good knowledge of Windows operating systems, computer hardware, and software installation
- Familiarity with Active Directory, user management, permissions, and Windows administration
- Knowledge of TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, VPN, and basic network troubleshooting
- Hands-on experience configuring and troubleshooting routers, switches, access points, and network devices
- Familiarity with basic server administration and network monitoring
- Ability to troubleshoot printers, scanners, peripherals, and other IT equipment
- Knowledge of antivirus, endpoint security, system updates, and basic cybersecurity practices
- Experience with IT asset management and technical documentation
- Familiarity with Microsoft 365 / Office applications is an added advantage
- Knowledge of backup and recovery procedures is preferred
- Relevant certifications such as CompTIA A+, Network+, CCNA, Microsoft, or equivalent are an added advantage
- Strong analytical and problem-solving skills
- Good communication and interpersonal skills
- Ability to provide technical support to users with varying levels of technical knowledge
- Ability to work independently as well as collaboratively with multidisciplinary teams
How to Apply
Interested candidates may submit their resume and relevant documents for consideration via email:
hr@ntcpwc.iitm.ac.in
Click on Apply to know more.
