Website:
qegurugram.com
Job details:
Queen Elizabeth’s Global Schools are an equal opportunities employer and is deeply committed to safeguarding our students, ensuring their safety and wellbeing. We expect all staff and members of our community to share this commitment and to promptly report any concerns about a student’s or community member’s safety or wellbeing. Applicants must be willing to undergo rigorous child protection screening, including checks with past employers and providing Police Clearance Certificates from all countries that the applicant has resided in.
The School
At Queen Elizabeth’s Global School, Gurugram, we proudly extend the distinguished legacy of Queen Elizabeth’s School, Barnet—one of the United Kingdom’s most celebrated academic institutions. Founded on centuries of tradition and intellectual rigour, our branch schools uphold an uncompromising commitment to academic excellence, character formation, and cultural enrichment.
Our vision is to cultivate dynamic, world-class learning environments where the next generation of confident, able, and responsible young people are shaped. We challenge our students to think independently, lead with purpose, and embrace a global perspective—all within a community that values tradition, discipline, and innovation.
By blending the timeless values of our founding school with the opportunities of a rapidly evolving world, we ignite curiosity, inspire ambition, and prepare our students to make meaningful contributions to society—as scholars, leaders, and changemakers.
The Opportunity
IT Support Officer will provide technical assistance and ensure the smooth operation of the school’s IT systems. This role is crucial in supporting the academic and administrative functions of the school by maintaining IT infrastructure, resolving technical issues, and assisting staff and students with their IT needs.
As a key member of the school team, you will play a pivotal role in aligning the school’s vision with the overarching mission of Queen Elizabeth’s Global Schools, upholding the values and legacy of our founding school, Queen Elizabeth’s School, Barnet.
If you are a dynamic and forward-thinking leader who thrives in high-performance environments and is passionate about delivering exceptional education, we would be delighted to hear from you.
The Role
Technical Support and Troubleshooting
- Deliver responsive, professional first-line support for all users across the school, ensuring the seamless operation of hardware, software, and network services.
- Diagnose and resolve issues across a suite of devices including MacBooks, iPads, Apple TVs, printers, projectors, and interactive displays, in line with Apple Distinguished School standards.
- Configure and maintain user accounts, permissions, and profiles across the school’s Apple ecosystem, ensuring secure and efficient access.
- Monitor and manage the IT helpdesk system, prioritising requests and ensuring high levels of satisfaction through clear communication and resolution tracking.
Network and Infrastructure Management
- Support the stability and performance of the school’s wired and wireless networks, contributing to a secure, high-speed infrastructure capable of supporting 1:1 device environments.
- Assist in implementing regular system updates, backups, and security protocols, in alignment with industry best practice and internal IT policies.
- Work in close collaboration with the IT Manager to maintain a robust digital infrastructure that supports the school’s academic and administrative functions.
Classroom Technology and Digital Learning Support
- Provide frontline support for classroom technologies, including Apple TVs, interactive whiteboards, AV systems, and cloud-based learning platforms such as Apple School Manager, Jamf, and iCloud for Education.
- Assist teachers in the effective integration of Apple technologies to enhance lesson delivery, student engagement, and personalised learning.
- Support the deployment, configuration, and troubleshooting of all school-issued devices within the 1:1 Apple device programme, ensuring readiness for teaching and learning.
Operational and Administrative Excellence
- Maintain an up-to-date inventory of all IT and AV equipment, tracking warranties, licenses, and usage across the school estate.
- Document all technical procedures, solutions, and systems configurations to promote consistency and knowledge sharing within the IT team.
- Provide IT and AV support for school-wide events— including assemblies, performances, and parent engagements—ensuring professional and reliable execution.
- Contribute to the implementation of new systems, platform upgrades, and emerging technology solutions that advance the school’s digital transformation.
Cybersecurity, Compliance and Digital Citizenship
- Support the implementation of the school’s IT and data protection policies, ensuring compliance with local legislation and safeguarding frameworks.
- Identify potential vulnerabilities in school systems and proactively assist in strengthening cybersecurity measures.
- Support staff and students in developing digital citizenship awareness, including privacy, security, and responsible use of technology in an educational context.
The Person
Qualifications and Experience
- Bachelor’s Degree in Information Technology, Computer Science, or a related field.
- A minimum of 3 years of experience in IT support, preferably within a school or educational institution.
- Experience with managing IT systems in a Cambridge International Curriculum school environment is an advantage.
- Certifications such as Apple Certified Macintosh Technician (ACMT), Apple Certified Support Professional (ACSP), CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are desirable.
- Familiarity with local data protection and cybersecurity regulations is a plus.
- Strong technical knowledge of hardware, software, networking, and troubleshooting methodologies.
- Proficiency in Microsoft Office 365, Google Workspace, and other commonly used educational software.
- Knowledge of IT infrastructure, including LAN, WAN, Wi-Fi, and server administration.
Personal Qualities
- Outstanding communication and interpersonal skills.
- Highly organised with attention to detail and follow-through.
- Empathetic, warm, and approachable while maintaining professionalism.
- Discreet, diplomatic, and able to handle confidential matters sensitively.
Kindly visit the TES job posting for more details:
tes.com/jobs/preview/schrole_28636998-6fb4-49ba-b1c5-f61817342922
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