Drevol
Website:
drevol.com
Job details:
Company Description:
Drevol is a global leader in information technology and business process services, offering cutting-edge solutions in Cloud, Business Analytics, Data Warehousing, Artificial Intelligence, Digital Marketing, and e-Marketplace development. Committed to accelerating digital transformation, Drevol delivers innovative and elegant technology solutions for a diverse range of industries. The company specializes in providing Product Engineering and IT services across sectors such as Healthcare, Retail, Finance, and Hospitality, among others. Drevol's expertise includes Project Management, Business Analytics, e-Commerce, IoT, and Business Intelligence, ensuring comprehensive support for various business functions.
IT Support L1 Intern
Location: Vadodara, Gujarat (Onsite)
Duration: 3-6 months (Full-Time Internship)
Job Summary:
We are looking for a proactive IT Support L1 intern to provide day-to-day technical support, manage IT assets, and assist users with hardware, software, and access-related issues. The ideal candidate should have basic IT knowledge, good Excel skills, and a willingness to learn.
Key Responsibilities:
- Provide basic IT support and troubleshoot user issues.
- Manage user accounts, password resets, and access requests.
- Configure laptops/desktops and install required software.
- Handle first-level support tickets and escalate issues when needed.
- Maintain IT asset inventory and documentation.
- Prepare reports and update operational trackers using Excel.
Required Skills:
- Basic knowledge of Windows OS, networking, and IT troubleshooting.
- Good proficiency in Microsoft Excel and Microsoft 365.
- Strong communication and problem-solving skills.
- Eagerness to learn and support daily IT operations.
Eligibility:
- Graduate/Diploma in IT, Computer Science, or related field.
- Freshers are encouraged to apply.
Click on Apply to know more.