Website:
3h.world
Job details:
Job Description (JD) – IT Support Engineer
Position Title:
IT Support Engineer
Department:
Information Technology (IT)
Location:
Vasai (W)
Experience:
1–3 Years
Employment Type:
Full-Time
Job Summary:
We are looking for a skilled and proactive IT Support Engineer to provide technical assistance, troubleshoot hardware and software issues, manage IT infrastructure, and ensure smooth day-to-day operations. The ideal candidate should have strong problem-solving skills, good knowledge of IT systems, and the ability to support employees with technical queries efficiently.
Key Responsibilities:
Technical Support & Troubleshooting
* Provide first-level and second-level technical support to employees for hardware, software, and network-related issues.
* Diagnose and resolve issues related to desktops, laptops, printers, scanners, and other IT peripherals.
* Install, configure, and maintain operating systems, applications, and software.
* Handle troubleshooting of Windows OS, MS Office Suite, email applications, and other business applications.
Hardware & Asset Management
* Manage IT assets including laptops, desktops, mobile devices, printers, and accessories.
* Maintain updated records of IT inventory, asset allocation, and equipment status.
* Perform hardware installation, upgrades, and preventive maintenance.
* Coordinate with vendors for repairs, replacements, and procurement of IT equipment.
Network & System Support
* Provide support for LAN/Wi-Fi connectivity and basic network troubleshooting.
* Assist in managing user accounts, access permissions, and system configurations.
* Support installation and maintenance of network devices like routers, switches, and access points.
User Support & Documentation
* Create and maintain IT documentation, user guides, and troubleshooting records.
* Provide technical assistance and training to employees whenever required.
* Monitor and resolve IT tickets within defined timelines.
* Maintain confidentiality and security of company data and systems.
IT Security & Compliance
* Ensure antivirus, software updates, and security patches are maintained.
* Follow IT policies and security procedures.
* Assist in data backup and recovery processes.
* Report security incidents and system issues to the IT Manager.
Required Skills & Qualifications:
* Bachelor’s degree/Diploma in IT, Computer Science, or related field.
* 1–3 years of experience in IT support or technical support role.
* Good knowledge of Windows operating systems and MS Office applications.
* Basic understanding of networking concepts (LAN, Wi-Fi, IP addressing).
* Experience with hardware troubleshooting and IT asset management.
* Strong communication and problem-solving skills.
* Ability to work independently and handle multiple priorities.
Preferred Skills:
* Knowledge of Active Directory and user management.
* Experience with remote support tools.
* Basic knowledge of cybersecurity practices.
* Experience in healthcare IT systems will be an added advantage.
Key Competencies:
* Technical Troubleshooting
* Customer Service Orientation
* Problem Solving Ability
* Time Management
* Attention to Detail
* Communication Skills
* Team Collaboration
Salary Range:
₹15,000 – ₹20,000 per month (Based on experience and skill set)
Reporting To:
IT Manager / Administration Head
Click on Apply to know more.