Claranet India
Website:
claranet.com
Job details:
Company Overview
Claranet, founded and led by Charles Nasser, Founder and CEO, is a global technology services provider with €600m revenue, 10,000+ customers, 3,300 staff worldwide, and a 130-employee base in India.
For over 30 years, Claranet has helped clients modernise, secure, and optimise their digital ecosystems through expertise in Cloud, Data, AI, Cybersecurity, and Applications. The Core Cloud India team acts as an extended frontline support team for Claranet France. Working in an Agile and DevOps-driven environment, you will contribute to outsourcing and digital transformation projects while continuing to build your expertise across private and public cloud platforms.
We are focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.
Working For Claranet
Here at Claranet we pride ourselves on going the extra mile for and with our employees. We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare and insurance.
Our Vision
Our vision is to become the most trusted technology solutions partner; renowned for being the best and brightest, having lasting impact with our customers and delivering exceptional returns to our stakeholders.
Role Mission
The IT Support & Information Security Engineer is responsible for delivering high-quality technical support to internal users while contributing to a secure, compliant and well-managed IT environment. This role brings together hands-on IT support, endpoint administration, security operations, vulnerability remediation, audit coordination and ISO 27001 compliance support.
Working closely with IT, Security, Compliance and Business teams, the role helps ensure reliable endpoint operations, well-maintained compliance evidence and a structured approach to information security incident response in line with ISO 27001 and internal governance requirements.
Position Summary
The IT Support & Information Security Engineer will support internal technology services and help strengthen the organisation’s information security and compliance posture. Key areas of responsibility include:
- Day-to-day IT support for desktops, laptops, mobile devices and connectivity issues
- Endpoint administration, deployment, hardening and lifecycle management
- User onboarding, offboarding, access provisioning and identity management support
- Security incident triage, containment, recovery and post-incident documentation
- Vulnerability remediation, patch management and endpoint security baseline monitoring
- ISO 27001 ISMS support, compliance evidence management and audit coordination
The successful candidate will combine strong technical troubleshooting skills with practical information security knowledge, sound judgement and the ability to collaborate effectively across IT operations, security governance and compliance activities.
This role is expected to provide responsive user support, maintain secure endpoint operations, support audit readiness and promote a culture of security awareness, accountability and continuous improvement.
Objectives & Key Results
The IT Support & Information Security Engineer will:
- Deliver timely resolution of IT support requests in line with agreed service levels.
- Administer and troubleshoot Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune and Windows Server environments.
- Maintain secure, compliant and well-documented endpoint operations across Windows, macOS, iOS and Android devices.
- Support the investigation, containment, recovery and documentation of security incidents in line with approved response procedures.
- Contribute to vulnerability assessments, patch management, endpoint hardening and continued alignment with security baselines.
- Coordinate ISO 27001 evidence, support internal and external audits and help ensure the timely closure of audit findings.
- Maintain accurate IT asset records, support documentation, knowledge base articles and operational records.
- Contribute to security awareness, incident response testing, disaster recovery and business continuity activities.
Essential Roles & Responsibilities
IT Support and Infrastructure
- Provide professional day-to-day support for desktops, laptops, mobile devices, printers, peripherals and network connectivity issues.
- Administer and troubleshoot Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, SCCM and Windows Server environments.
- Configure, deploy and maintain laptops, desktops, mobile devices and endpoint security tools in line with operational standards.
- Support Windows, Apple macOS, iOS and Android devices across the organisation.
- Manage user onboarding, offboarding, access provisioning and identity lifecycle activities with appropriate accuracy and control.
- Maintain IT asset inventory, lifecycle records, support documentation and knowledge base articles.
- Participate in after-hours support and emergency maintenance activities when required.
- Develop and maintain AI agents, where required, to support business and operational needs.
Information Security Operations
- Investigate and respond to security incidents, including malware infections, phishing attempts, unauthorised access and endpoint compromises.
- Carry out incident triage, containment, eradication, recovery and post-incident review activities in accordance with defined procedures.
- Support vulnerability assessments, remediation planning, patch management and endpoint hardening activities.
- Conduct periodic reviews of user accounts, privileged access and system configurations.
- Monitor adherence to security baselines, organisational policies and endpoint security standards.
ISO 27001, Compliance and Audit Support
- Support the implementation and ongoing management of the Information Security Management System.
- Help maintain ISO 27001 certification controls, evidence records and related compliance requirements.
- Coordinate evidence collection for internal audits, external ISO 27001 assessments, surveillance audits and recertification audits.
- Track audit observations, corrective actions and preventive actions through to timely closure.
- Maintain audit trails, security policies, standards, procedures and operational records in a clear and organised manner.
- Contribute to management reviews, compliance reporting, risk assessments and periodic security control reviews.
Incident Response and Security Governance
- Act as the initial point of response for information security incidents and escalate critical matters in accordance with established procedures.
- Conduct root cause analysis, document lessons learned and maintain accurate incident records.
- Support the development and testing of incident response plans, business continuity procedures and disaster recovery activities.
- Participate in tabletop exercises, security response drills and incident trend reporting for management review.
Position Specifications
Behavioural Competencies – Organisational & Behavioural Fit
- Customer-focused, responsive and committed to providing professional support experience.
- Collaborative and able to work constructively with IT, Security, Compliance and Business stakeholders.
- Calm, organised and methodical when responding to incidents, urgent requests and operational priorities.
- Detail-oriented and disciplined in maintaining evidence, records, technical documentation and audit materials.
- Proactive in identifying improvements, strengthening controls and reducing recurring issues.
- Demonstrates integrity, accountability and sound judgement when handling sensitive systems, data and incidents.
Critical Competencies – Technical Competencies (Essential)
- Strong working knowledge of Windows 10/11 administration and Microsoft 365 administration.
- Experience with Active Directory, Entra ID, Intune, SCCM endpoint management and Windows Server administration.
- Good understanding of endpoint security solutions, Microsoft Defender for Endpoint, identity and access management and network troubleshooting.
- Practical experience in security incident response, vulnerability management, patch management and endpoint hardening.
- Knowledge of ISO 27001 ISMS, internal and external audit support, risk assessment and risk treatment activities.
- Experience with security monitoring and threat detection tools; Microsoft Sentinel experience would be advantageous.
- Ability to prepare clear security documentation, audit evidence, operational records and management reports.
- Preferred certifications include ISO 27001 Internal Auditor, ISO 27001 Lead Auditor, CompTIA Security+, ITIL Foundation, Microsoft Azure Security certifications or Microsoft Azure certifications.
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