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About Suffolk:
Suffolk is a national enterprise that builds, innovates, and invests. We provide value across the entire project lifecycle through our core construction management services and complementary business lines in real estate investment, design, self-perform construction, and technology start-up investment (Suffolk Technologies). By integrating data, artificial intelligence, and advanced technology through our Seamless Platform, we connect design, construction, and operations to deliver smarter, more predictable results and redefine how America builds.
Suffolk – America’s Contractor – is a national company with more than $10 billion in annual revenue, 3,000 employees, and 17 offices, including Boston (headquarters), New York City, Miami, West Palm Beach, Tampa, Estero, Dallas, Los Angeles, San Francisco, San Diego, Las Vegas, Herndon, U.S. Virgin Islands, and other key markets. Suffolk manages some of the most complex and transformative projects in the country, serving clients across healthcare, life sciences, education, gaming, aviation, transportation, government, mission critical, and commercial sectors. Suffolk is privately held and is led by founder, chairman and CEO John Fish. Suffolk is ranked #8 on ENR’s list of “Top CM-at-Risk Contractors.”
About Suffolk Global:
Suffolk Global is a strategic extension of Suffolk Construction, established to unlock the full potential of a globally integrated delivery model. Based in Bengaluru, India, Suffolk Global brings together world-class talent, advanced technology, and innovative processes to enhance how Suffolk designs, plans, and builds.
As a critical part of Suffolk’s long-term growth strategy, Suffolk Global enables greater speed, scalability, and technical rigor across the business. At the intersection of process standardization, AI-enabled innovation, and global talent, Suffolk Global is redefining how work is executed, embedding consistent workflows, leveraging technology to drive efficiency, and building high-performing teams aligned to Suffolk’s evolving needs.
By embedding deeply with U.S.-based teams, the platform supports high-impact work across design, digital delivery, and corporate functions. Powered by India’s exceptional talent pool, Suffolk Global is building a next-generation capability that combines deep technical expertise with a relentless focus on quality, efficiency, and continuous innovation, helping redefine what’s possible in the built environment.
About IT:
Suffolk’s IT team in India plays a critical role in powering the technology backbone of Suffolk. As part of Suffolk’s global platform, the team partners across business units to deliver secure, scalable, and high-performing systems that enable everything from jobsite execution to enterprise operations.
The work spans building and supporting core enterprise systems, advancing cloud and infrastructure capabilities, and enabling digital tools that drive efficiency across projects and functions. This includes strengthening cybersecurity, improving system reliability, and enhancing the overall technology experience for teams across the business.
This is an opportunity to work on complex, high-impact systems in a fast-evolving environment, while helping enable Suffolk’s broader vision to redefine what’s possible in the built environment.
The Role:
The IT Support Analyst role provides technical and application support within Suffolk’s corporate IT organization. As a senior technical contributor, this role serves as a key escalation point for complex end-user and application-related issues while partnering closely with business stakeholders to support critical enterprise systems.
This position blends Tier 1 / Tier 2 Help Desk responsibilities with Application Analyst functions, including application troubleshooting, business process support, testing, documentation, and user enablement. This role supports onsite and remote users, leads small-scale deployments and upgrades and drives operational improvements across both end-user services and business applications in support of Suffolk’s construction, finance, and operations teams.
Key Responsibilities:
- Serve as an escalation point for on-site and remote staff, resolving moderate to complex issues across hardware, software, identity, connectivity, and enterprise applications.
- Deliver Tier 1 / Tier 2 support for assigned business applications supporting Design and Digital Engineering, Accounting, Finance, and other functions.
- Perform application incident triage, root-cause analysis, and coordination with infrastructure, security, vendors, and business system owners.
- Support enterprise construction and business platforms including (but not limited to) Autodesk, Oracle E-Business Suite, Procore, Textura, Microsoft 365, Okta, and related systems.
- Assist Business Systems Analysts with analysis, testing, implementation, and support of new application capabilities and enhancements.
- Support application upgrades, patching, and deployments by coordinating schedules, change documentation, communications, and post-deployment support.
- Administer application access, roles, and permissions in alignment with security and least-privilege standards; support audits and access reviews.
- Execute new hire onboarding activities, including account provisioning, application access, equipment coordination, and user orientation.
- Develop and maintain technical documentation, SOPs, knowledge base articles, and end-user training materials.
- Deliver and support ongoing user training to improve adoption, system understanding, and effective use of application capabilities.
- Monitor ServiceNow queues and reporting to identify trends, knowledge gaps, and opportunities for process improvement.
- Partner with third-party vendors on support cases, escalations, and maintenance activities, ensuring timely resolution and clear communication.
- Collaborate closely with IT colleagues and business partners to ensure consistent service delivery and positive employee experience.
Qualifications:
- Bachelor’s degree preferred in Information Technology, Business, Finance, Construction Management, or a related field, or equivalent practical experience.
- 3-6 years of experience in IT support, application support, or a related technical role.
- Hands-on experience supporting enterprise business applications (SaaS and/or on-prem), including configuration, access management, and troubleshooting.
- Experience supporting Accounting, Finance, Construction Management, or project-based business systems preferred.
- Strong troubleshooting skills across Windows OS, Microsoft 365, Active Directory, identity and access management, and end-user technologies.
- Proficiency with ServiceNow or a comparable ITSM platform, including incident, request, and knowledge management.
- Familiarity with relational database concepts, reporting tools, and data analysis; basic SQL or PL/SQL exposure is a plus.
- Strongly preferred: knowledge of Autodesk product suite.
- Strong documentation, process writing, and training development skills.
- Excellent verbal and written communication skills, with the ability to communicate effectively with both technical and non-technical audiences.
- Self-motivated, organized, and able to prioritize multiple tasks in a fast-paced, service-focused environment.
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