Website:
scoutit.in
Job details:
We're looking for
IT Support Analysts!
Responsibilities
- Provide first-level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications, and printer problems.
- Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide.
- Answer incoming customer phone calls and e-mail while providing superior customer service.
- Responsible for the ownership of incident creation, resolution, and closure.
- Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails, and service requests.
- Actively listen to each customer's request; confirm an understanding of the issue, diagnose the problem, and provide an accurate solution.
- Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer's issue.
- Utilize basic networking functions and support for e-mail clients is essential.
Qualifications
- Bachelor's degree required.
- Good verbal and written communications skills.
- Must be able to enunciate clearly over the telephone.
- Must be able to interpret customers needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills, and the drive to assume more responsibilities.
- 24x7 shift model (7/365 availability is required).
- Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers and basic networking.
- Requires familiarity with two or more of the following: Windows based OS's and basics of UNIX or Linux operating system.
- Frequently transports between offices, buildings, and campuses up to 2 miles.
- Frequently transports and installs equipment up to 40 lbs.
- Customer service, technical training and/or industry standard certifications preferred.
- Contact Center experience will be a plus.
(*Note: This is a requirement for one of Scoutit's clients)
Skills: troubleshooting,customer service,networking
Click on Apply to know more.