Excis Compliance
Website:
excis.com
Job details:
WE’RE HIRING: IT SERVICE TRANSITION PROJECT MANAGER – MUMBAI, INDIA
Excis is a global IT services company headquartered in the United Kingdom, driven by innovation, collaboration, and service excellence. We are looking for an experienced Senior Global IT Service Transition Project Manager to join our team in Mumbai, India and lead complex service transition initiatives for one of our major global clients.
This role will be responsible for successfully transitioning functions, services, and processes from an existing supplier into a new operating organization while ensuring operational readiness, service quality, SLA performance, knowledge transfer, and business continuity throughout the transition lifecycle.
About Excis
- Supporting clients across 190+ countries
- 6,000+ engineers worldwide
- 200+ enterprise clients
- Global, multicultural, and geographically distributed teams
At Excis, we foster an open, collaborative, and growth-oriented culture where individual achievements contribute to collective success. From managing complex global transitions to building strong client and stakeholder relationships, we put our people and customers at the center of everything we do.
Start your journey with Excis and grow with us!
What You’ll Do
Global Service Transition Management
- Lead and manage global IT service transitions from project kick-off through go-live and into steady-state operations.
- Ensure transitions are delivered within agreed scope, timelines, budgets, quality standards, and service levels.
- Develop and maintain comprehensive end-to-end transition plans, milestones, dependencies, risks, and deliverables.
- Coordinate transition activities across technical, operational, business, and supplier teams.
- Ensure operational readiness, documentation, knowledge transfer, acceptance criteria, and service handover are completed before go-live.
- Identify and proactively manage transition risks, issues, dependencies, and changes.
Leadership & Stakeholder Management
- Provide leadership and direction to transition teams, project coordinators, managers, engineers, technicians, and third-party suppliers.
- Collaborate closely with clients, internal teams, vendors, procurement, operational teams, and regional business leaders.
- Manage communication and coordination across multiple countries, cultures, and time zones.
- Establish effective governance, reporting, and stakeholder communication structures.
- Resolve complex issues and conflicts while maintaining strong relationships with key stakeholders.
- Motivate geographically distributed teams and maintain momentum throughout the transition lifecycle.
Service Excellence & Business Growth
- Drive continuous improvement across ITIL processes, service delivery practices, operational procedures, and supporting technologies.
- Monitor service performance, SLAs, operational metrics, costs, and business KPIs.
- Identify trends, performance gaps, and opportunities for service improvement.
- Support the identification of commercial opportunities, service enhancements, and potential revenue growth.
- Maintain awareness of P&L, financial performance, resource utilization, and commercial considerations within service delivery.
- Champion service excellence and continuous improvement across assigned global services.
What You Need
Education & IT Services Experience
- Degree-level education, preferably in a technical, IT, engineering, or business-related discipline.
- 5–10 years of experience within an IT services, managed services, telecommunications, or technology environment.
- Experience working with telecommunications hardware, products, services, or network infrastructure is highly desirable.
Project & Transition Management
- Strong project and transition management experience with a proven ability to manage complex, multi-country initiatives.
- Practical knowledge of project management tools, including Microsoft Project and Microsoft Office.
- Proven experience establishing and managing global IT project or service transition teams.
- Experience working with multicultural and geographically distributed teams.
- Strong understanding of project governance, planning, dependencies, risks, issues, milestones, and delivery management.
Technical & ITIL Knowledge
- Good understanding of IT services, IT infrastructure, networking, and service management.
- Strong knowledge of ITIL practices and service transition principles.
- Understanding of program and project management methodologies.
- Awareness of the commercial, financial, and operational aspects of IT service delivery.
Leadership & Communication
- Excellent interpersonal, communication, presentation, and stakeholder management skills.
- Ability to communicate effectively with both technical and non-technical stakeholders at all organizational levels.
- Demonstrated ability to lead, motivate, and coordinate diverse teams.
- Strong problem-solving and decision-making skills.
- Ability to manage complex stakeholder relationships and resolve issues diplomatically.
- Strong executive presence with the ability to provide clear and concise updates to senior leadership and clients.
Professional Attributes
- Proactive, accountable, and results-oriented with a strong sense of ownership.
- Collaborative team player who can also work independently with minimal supervision.
- Comfortable working in a fast-paced, global, and multicultural environment.
- Flexible and willing to support global teams across different time zones, including occasional evenings or weekends when required.
- Willingness to undertake occasional international travel based on business requirements.
Why Join Excis?
At Excis, your work matters. You’ll become part of a dynamic global organization where your leadership, project management, and service transition expertise directly contribute to successful IT transformations and client satisfaction.
You’ll have the opportunity to:
- Lead complex international IT service transitions
- Work with global enterprise clients and multicultural teams
- Influence IT service delivery and operational excellence
- Drive continuous improvement and transformation initiatives
- Collaborate across technologies, regions, and business functions
- Develop your leadership and global service management career
- Contribute to the continued growth of a global IT services organization
Ready to Lead Global IT Service Transitions?
If you have the experience, leadership capability, and global mindset to manage complex IT service transitions, we want to hear from you.
Apply now and join Excis in Mumbai, India — where you can lead global service transitions, influence IT service excellence, and make a measurable impact on international technology operations.
Click on Apply to know more.
