Nokia
Website:
nokia.com
Job details:
Job Description
The IT Service Owner plays a crucial role in ensuring the seamless operation and business continuity of our IT business services ecosystem. With a high degree of independence, you will oversee the entire lifecycle of new IT services, from initiation to decommission. Your responsibilities include managing the business services ecosystem, facilitating governance meetings, executing quality assurance, and supporting service roadmaps. Additionally, you will collaborate with IT suppliers, monitor service costs and capacity, and ensure timely and accurate asset & configuration management.
How You Will Contribute And What You Will Learn
- Manage the full lifecycle of business services ecosystem, including product vision, roadmap, and backlog prioritization.
- Ensure business continuity and facilitate governance meetings (BSS) with relevant stakeholders.
- Execute quality assurance and performance monitoring of IT services, adhering to SLAs.
- Support service roadmaps by documenting and validating planned activities and technical releases.
- Manage the execution of technical releases, change management, and service communication.
- Identify and manage dependencies between services and planned changes in other areas.
- Monitor service costs, contribute to cost impact analysis, and actively seek cost-saving measures.
- Approve minor service enhancements and manage service documentation.
- Collaborate with IT suppliers and monitor service license usage and capacity.
- Ensure timely and accurate asset & configuration management (CMDB).
Key Skills And Experience
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
- 5+ years of relevant experience
- Strong understanding of Agile practices and product management, with cross-functional and international experience.
- Proven expertise in ITIL, service experience management, and business performance reporting.
- Excellent change management, collaboration, and cost management skills.
- Experience in managing suppliers, especially SaaS and ecosystem providers/integrators.
- A customer-centric approach and a focus on data security and legal compliance.
- Ability to work independently and manage the entire lifecycle of IT services.
- Strong analytical and problem-solving skills for performance reporting and incident management.
- Excellent communication and collaboration skills for effective cross-functional teamwork.
- A proactive and results-driven mindset, with a passion for continuous service improvement.
About Us
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About The Team
Some of our benefits:
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Click on Apply to know more.