Tata Consultancy Services
Website:
tcs.com
Job details:
Role- IT Service Management
Experience- 5-10 Years.
Location-TCS Brigade Bhuwalka, Whitefield, Next ITPL main gate, Bengaluru
WalkIn Interview
Date- 11- April-2026 (Saturday)
Key Responsibilities
- Strong expertise in ITIL/ITSM processes: Incident, Change, Problem, and Release Management.
- Experience working as L3, Lead, or SME in ITSM operations.
- Hands-on experience with ITSM tools, especially ServiceNow (preferred), BMC Remedy, HP Service Manager, or similar.
- Excellent root cause analysis, coordination, and communication skills.
- Experience in SLA, KPI, and service reporting, with advanced proficiency in Excel.
- Ability to extract and analyze data directly from ticketing tools and Excel.
- Strong customer-facing and presentation skills, with the ability to articulate ITSM solutions effectively.
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