Marsh
Website:
marsh.com
Job details:
Company Description
Marsh McLennan (NYSE: MRSH) is a global leader in providing risk management, strategy, and people consulting services. Operating in 130 countries, the company serves clients through its distinguished businesses: Marsh Risk, Guy Carpenter, Mercer, and Oliver Wyman. With annual revenue exceeding $24 billion and over 90,000 colleagues worldwide, Marsh McLennan leverages expertise to help clients navigate complexities and thrive with confidence.
ESSENTIAL JOB RESPONSIBILITIES
- Understand the application and its various process along with stakeholders’ information.
- Understand support ticket (Incidents and Service Requests) requirements and coordinate with reporters for better requirement clarity.
- Analyze the support tickets, coordinate with other IT Teams, and provide technical solutions.
- Health, Logs & Alerts monitoring of Applications/Servers, analyze for any issues, raise support tickets and escalate as required.
- Manage application support, maintenance and enhancement activities.
- Task estimation, prioritization, risk identification and tracking to closure within defined SLAs
- Do root cause analysis for all the high priority tickets and share incident reports with stakeholders.
- Participate in product development process, including designing, building, and testing.
- Coordinate with stakeholders for testing of Incidents.
- Communicate latest updates to stakeholders on high priority tickets and various deployments on application/environment.
- Develop and maintain professional relationships with all online business teams and provide support wherever required.
- Communicate with stakeholders regularly on the progress and status of outstanding trouble tickets
- Participates in improvising the processes and assigned applications/projects
- Conduct weekly in-process data based analysis on all metrics & implement corrective actions for deviations found
- Conduct and lead RCAs for deviations (effort/schedule variance, post production defects, non-compliances reported in audits & SLA misses) and identify preventive and corrective actions
- Manage team development by ensuring that project tasks are in line with plan
- Stay up to date with industry standard best practices/techniques related to Application development
- Availability for meetings, on-call support, off-hours support work (including weekends) as required
· Be able to work a flexible schedule to accommodate off-hours conference calls
KNKNOWLEDGE, SKILLS AND ABILITIES
- Must to have hands-on Support and development experience in C#, ASP.NET, AJAX, JQuery,
- Must to have hands-on experience in MS SQL Server
- Experience with one or more of these - Angular, Node, Kubernates/Docker, DataDog/Splunk, Mongo & Mobile technologies (Desirable)
- Leverage cloud technologies, preferably Azure
- Utilize Kubernetes for container orchestration, including scaling, and managing containerized applications.
- Read and analyze logs from Kubernetes and application containers to identify and resolve issues proactively. Knowledge on Komodor dashboard or Rancher
- Good to have: Exposure to AI fundamentals, working with prompts
- ITIL Certified. (Desirable)
- Minimum 7 years of Experience
- Experience in supporting multi-tier Internet/Intranet applications using any design patterns
- Excellent debugging and troubleshooting skills
- Demonstrated analytical and design capabilities
- Self-starter with excellent organizational and time management skills
- Fast learner, quality conscious and committed to deadlines
- Experience working in offshore-onsite delivery teams
- Excellent and effective communication skills
EDUCATIO
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