Pocket FM
Website:
pocketfm.com
Job details:
Are you the person who knows where every laptop, monitor, keyboard and cable is?
At Pocket FM, we’re building a dedicated Asset Management function to keep our growing tech environment running smoothly. We’re looking for an Asset Operations professional who can take ownership of day-to-day device and hardware operations across our Bangalore office.
This is a hands-on, high-ownership role where you’ll work closely with employees, IT support, vendors and the Asset Management team to ensure every device is tracked, maintained and accounted for
What You’ll Do
- Manage day-to-day device allocation, returns and replacements for new joiners, exits and employees
- Maintain accurate asset records in FreshService, including assignments, status and location tracking
- Coordinate procurement requirements, delivery tracking and vendor follow-ups
- Manage hardware inventory including peripherals, accessories, cables and office equipment
- Support audits by maintaining accurate asset documentation and compliance records
- Coordinate with the IT Support team to resolve hardware-related helpdesk tickets
- Handle physical hardware activities including unboxing, tagging, imaging and storage
What We’re Looking For
- 2–3 years of experience in IT Asset Management, IT Support or IT Operations
- Hands-on experience with FreshService, ServiceNow or similar ITSM tools
- Basic understanding of MDM and device management tools such as JumpCloud, Intune or Jamf
- Strong attention to detail and a process-oriented approach
- Good communication skills and confidence interacting with employees across levels
- Comfortable handling physical IT hardware and maintaining inventory
- Experience in a startup or high-growth technology company is a plus
Click on Apply to know more.
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