IT Manager
SW Network (Sociowash)
- Location
- Greater Delhi Area
- Job type
- Full-time
Required skills
- AWS
- Azure
- compliance
- end-to-end
- firewall
- IaaS
- Linux
- macOS
- MFA
- mobile device management
- SaaS
- Service Level Agreements
- technical support
- ticketing
About the role
SW Network (Sociowash)
Website:
sociowash.com
Job details:
Job Description
Asset Management:
- Maintain a comprehensive inventory of all IT assets, including hardware, software licenses, cloud services, and peripherals.
- Track asset lifecycle, depreciation, and disposal in accordance with company policies.
- Ensure systems are updated with real-time asset records using UEMMDM tools.
IT Vendor Management
- Establish and maintain relationships with IT vendors and service providers.
- Negotiate contracts, service level agreements (SLAs), and pricing to ensure cost-effective services.
- Monitor vendor performance and address any service-related issues promptly.
Cloud And IT Infrastructure
- Manage and administer cloud platforms, with a strong understanding of SaaS/IaaS tools and services.
- Experience in managing and securing Google Workspace (Gmail, Drive, Admin Console, etc.).
- Set up and maintain Unified Endpoint Management (UEM) or Mobile Device Management (MDM) solutions.
- Configure and remotely manage access points (AP) and wireless networks for seamless connectivity.
Email And Drive Backup For Exit
- Implement and oversee procedures for data backup and secure access management for departing employees.
- Ensure protection and compliance of all company data during exits and transitions.
IT Issue Resolution (Software)
- Provide technical support and troubleshooting for software-related issues.
- Collaborate with end-users to ensure minimal disruption to business operations.
IT Issue Resolution And Vendor Coordination (Hardware)
- Manage hardware-related issues and coordinate with external vendors for repairs and maintenance.
- Ensure timely resolution to reduce equipment downtime.
IT Procurement & Vendor Negotiations
- Collaborate with procurement for sourcing IT equipment.
- Negotiate favorable pricing and service terms for new purchases and repairs.
Biometric Systems Management
- Supervise and maintain biometric attendance systems to ensure operational reliability and data accuracy.
- Troubleshoot sync or access issues and liaise with vendors as needed.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- At least 7 years of proven experience in IT management or a similar role.
- Strong knowledge of IT asset and vendor management, procurement, and contract negotiation.
- Hands-on experience with Google Workspace administration and cloud tools.
- Proficiency in troubleshooting both software and hardware issues.
- Experience in setting up and managing UEM or MDM platforms.
- Familiarity with remote management of APs and biometric systems is an advantage.
- Strong communication, leadership, and organizational skills.
Requirements
- Ownership: built / implemented vs only support
- End-to-end IT infra exposure (servers, network, security, assets)
- Tools used (asset mgmt, ticketing, MDM/UEM, security)
- Setup-from-scratch experience (office, branch, startup)
- Scale handled (users, assets, SLAs)
- Security depth (MFA, EDR, firewall, compliance)
- Cloud exposure & future readiness (AWS / Azure)
- OS (Windows, macOS, Linux)
- Process (tickets, SLA, documentation, vendors)
- Communication & stakeholder handling
- Team handling (if any)
UEM / MDM
- UEM/MDM tool used: JumpCloud
- Hands-on experience with setup and migration
- Knowledge of devices enrolled under MDM
- Policies enforced via MDM: MFA
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