P.S. Global Group
Website:
psglobalgroup.com
Job details:
Job Title: IT Infrastructure Support Specialist
Location: Remote, India
Department: IT / Infrastructure
Reports To: IT Manager / Infrastructure Lead
Job Type: Full-Time
Job SummaryWe are seeking a detail-oriented and proactive IT Infrastructure Support Specialist to manage and maintain our organization’s IT hardware and software infrastructure. This role involves overseeing hardware and software inventory, managing enterprise-level antivirus installations, handling user account management, VPN configurations, and ensuring the smooth operation of IT assets and systems.
Key Responsibilities- Hardware & Software Inventory Management
- Maintain accurate records of all IT hardware and software assets.
- Track procurement, deployment, maintenance, and disposal of equipment.
- Conduct regular audits to ensure inventory compliance and availability.
- Subscription & License Management
- Monitor and renew software subscriptions and licenses.
- Ensure license compliance across all systems and users.
- Enterprise Antivirus Management
- Deploy, configure, and monitor antivirus solutions at an enterprise level.
- Respond to and mitigate security threats and malware alerts.
- Ensure systems are updated and protected against vulnerabilities.
- User Account Management
- Create, modify, and deactivate user accounts in Active Directory, email, and other enterprise systems.
- Enforce role-based access and security protocols.
- VPN and Remote Access Setup
- Configure and troubleshoot VPN solutions for secure remote access.
- Support users in accessing systems remotely with minimal downtime.
- System Support & Troubleshooting
- Provide Tier 1 and Tier 2 support for infrastructure-related issues.
- Assist in system updates, patching, and scheduled maintenance activities.
- Documentation & Compliance
- Maintain comprehensive documentation of systems, configurations, and support procedures.
- Ensure adherence to company policies, ITIL best practices, and compliance standards.
Qualifications- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 2–5 years of experience in IT support or infrastructure administration.
- Proficiency in Windows OS, Active Directory, Microsoft 365, and remote desktop tools.
- Hands-on experience with antivirus platforms (e.g., Symantec, CrowdStrike, etc.).
- Familiarity with VPN tools (e.g., Cisco AnyConnect, Fortinet, or similar).
- Strong problem-solving and communication skills.
Preferred Skills- ITIL Foundation certification or equivalent.
- Experience with asset management software.
- Exposure to enterprise security protocols and tools.
Click on Apply to know more.