Resource Logistics Inc.
Website:
resource-logistics.com
Job details:
HelpDesk Support
Noida (Onsite) - Night Shift 8:00 PM to 5:00 AM
Notice Period: 2 Weeks Notice (We are looking for Immediate Joiners)
1. PC Setup and Deployment
Required Knowledge:
- Windows 10/11 installation and configuration
- Device provisioning (Autopilot, imaging, enrollment)
- Hardware troubleshooting (laptops, docks, monitors, printers)
- Basic networking (Wi-Fi, VPN, TCP/IP)
- Microsoft Intune/Endpoint Manager
- Software installation and updates
2. Microsoft Applications Support
Required Knowledge:
- Microsoft 365 administration fundamentals
- Outlook troubleshooting
- Teams support and configuration
- OneDrive sync issues
- Word, Excel, PowerPoint troubleshooting
- Office licensing and activation
3. Free Up Disk Space
Required Knowledge:
- Windows file system and storage management
- OneDrive Known Folder Move
- Temporary file cleanup
- Storage Sense
- User profile management
- Understanding of disk usage analysis tools
4. Okta Account Troubleshooting
Required Knowledge:
- Okta Administration
- User lifecycle management
- Account unlock/suspension procedures
- SSO troubleshooting
- MFA configuration and troubleshooting
- Identity and Access Management (IAM) concepts
5. Active Directory (AD) Account Lockouts
Required Knowledge:
- Active Directory Users and Computers (ADUC)
- Group Policy basics
- User account management
- Account lockout investigations
- Password policies
- Basic PowerShell for AD administration
6. Email Changes
Required Knowledge:
- Microsoft Exchange Online
- Microsoft 365 Admin Center
- User aliases
- SMTP address management
- Display name changes
- Mail routing concepts
7. Password Resets
Required Knowledge:
- Active Directory password management
- Azure AD / Entra ID password resets
- Self-Service Password Reset (SSPR)
- Account security best practices
8. MFA Resets
Required Knowledge:
- Okta Verify
- Microsoft Authenticator
- MFA enrollment and recovery procedures
- Security verification methods
- Conditional Access awareness
9. Shared Mailbox Administration
Required Knowledge:
- Exchange Online Admin Center
- Mailbox permissions:
- Full Access
- Send As
- Send on Behalf
- Microsoft 365 Groups vs Shared Mailboxes
- Outlook mailbox mapping
10. Distribution List (DL) Management
Required Knowledge:
- Exchange Online Distribution Groups
- Microsoft 365 Groups
- Membership management
- Mail flow basics
- Dynamic Distribution Lists (preferred)
Core Systems They Should Know
Strong Working Knowledge
- Windows 10/11
- Microsoft 365
- Exchange Online
- Active Directory
- Okta
- Automox
- Teams
- OneDrive
Nice to Have
- PowerShell
- ServiceNow/Jira ticketing
- Basic networking
- RingCentral/RingEX
- Security awareness and phishing investigations
Experience Level Recommendation
Senior Tech supporting these requests independently:
- 5-7+ years of Help Desk/Desktop Support experience
Comfortable in:
- Microsoft 365 Admin Center
- Exchange Admin Center
- Active Directory
- Okta Admin Console
- Automox/Endpoint Manager
- Able to resolve 80-90% of tickets without escalation
- Understands user provisioning/deprovisioning and access management processes
Click on Apply to know more.
