ECCENTRIC BUSINESS INTELLIGENCE
Website:
eccentricbusiness.com
Job details:
About Eccentric Business Intelligence
Eccentric Business Intelligence builds dedicated offshore teams in India for companies worldwide, and provides direct expert services in accounting, tax, audit, HR and payroll, IT support, business consultancy and Virtual CFO. Clients interview and select their own team members, who then work exclusively for them — while we handle recruitment, HR, payroll, infrastructure and compliance.
We operate from Sharjah and Dubai (UAE), Ahmedabad (India), and Sheridan, Wyoming (USA). For an IT professional, that means supporting international clients across multiple time zones and technology environments, with clear room to grow as the team expands.
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IT Helpdesk Engineer (Microsoft 365)
Ahmedabad | On-site, full-time |
Experience: 4+ years
The role
You'll be the first line of technical support for our clients on Microsoft 365 — owning tickets from log to resolution, and making sure users on the other side of the world get a clear, calm answer.
What you'll do
• Provide first-line support on Microsoft 365: user accounts, email, collaboration tools, licensing
• Diagnose and resolve hardware, software and network issues; escalate cleanly when needed
• Configure and maintain security and access settings across M365 tenants
• Manage and communicate on tickets end to end, within agreed SLAs
• Support onboarding of new users and new client environments
• Monitor system performance and apply routine security practices
• Document incidents, resolutions and client environments for the team
• Coordinate with internal teams, client teams and vendors
What we're looking for
• 4+ years in a helpdesk or service desk role, with hands-on Microsoft 365 administration
• Strong working knowledge of the M365 admin centre and endpoint support
• Solid networking fundamentals — connectivity, routers, switches, Wi-Fi
• Understanding of access control, data protection and secure M365 configuration
• Structured troubleshooting: analyse, find root cause, implement a fix that holds
• Clear written and spoken English — you'll be dealing directly with international clients
• Comfortable managing a live ticket queue and prioritising under pressure
Preferred
• Microsoft 365 certification, or CompTIA A+ / Network+
• Azure exposure
• Backup tooling (Acronis or similar) and email security (Mimecast or similar)
• Experience with a ticketing platform and IT billing systems
• Prior exposure to UK, US or Gulf clients
What you get
• Direct exposure to international clients and enterprise-grade environments
• [Certification support / training budget]
Click on Apply to know more.
