IT Desktop Support

Sky Systems, Inc. (SkySys)

Website: myskysys.com
Job details:

Job Title: L1 Field Services Engineer (IT Desktop Support)

Location: Bangalore, India (Manyata Tech Park – Hebbal/Nagawara)

Start Date: 25th May 2026

Employment Type: Full-Time (FTE)

Job Summary:

We are looking for a proactive and skilled L1 Field Services Engineer to provide on-site IT support for our client project. The ideal candidate will have hands-on experience in desktop support, troubleshooting, and end-user assistance in a fast-paced corporate environment.

Key Responsibilities:

• Provide on-site desktop support for hardware and software issues
• Troubleshoot Windows OS, laptops, desktops, printers, and peripherals
• Support Microsoft Office 365 applications (Outlook, Teams, OneDrive, etc.)
• Perform installation, configuration, and deployment of IT equipment
• Handle user account management (Active Directory, password resets, access issues)
• Manage IT assets and inventory
• Provide AV/conference room support as needed
• Coordinate with internal teams for issue resolution and escalation
• Support migration and refresh projects
• Participate in planned weekend support activities (Hands & Feet support)

Required Skills & Experience:

• 2–5 years of experience in IT Desktop Support / Field Services
• Strong knowledge of Windows 10/11 environment
• Experience with Active Directory and ticketing tools (ServiceNow preferred)
• Basic understanding of network troubleshooting
• Good communication and customer-handling skills
• Ability to work independently in an on-site role

Preferred Qualifications:

• Experience in enterprise IT environments
• Knowledge of SCCM / Intune / device management tools
• Prior experience in field support roles

Additional Information:

• This is a full-time onsite role
• Weekend support may be required (planned in advance)
• Immediate joiners preferred

Click on Apply to know more.