AXA XL
Website:
axaxl.com
Job details:
Change Manager
Gurgaon, Haryana, India
The AXA XL IT Change Manager is responsible for managing the Global Technology Change Management process. She/He will be part of the Global Technology Change Management team working in close relationship with Infrastructure/application/technical teams in AXA XL and AXA GO to manage Changes raised in the Silva Change Management tool that impacts XL.
What You’ll Be DOING
What will your essential responsibilities include?
- Reviewing Change Requests in silva and making recommendations on their approval with a view as to whether they can be implemented safely with the minimum disruption.
- Reviewing, risk assessing and prioritizing changes and releases consistently and appropriately and communicating the potential impacts clearly, in order to minimize change related service outages and ensure the impacts are truly understood.
- Working with Vendors, Service /Problem and Incident Managers and other stakeholders, to support decision making in line with best practice.
- Working closely with other Team members and Vendors to ensure IT Change requests are delivered within defined timescales and that any potential conflicts are understood and mitigated.
- Understand the Change process and policy and the activities associated with it.
- Confirming that relevant communication to stakeholders on all planned changes is undertaken by appropriate personnel and that the quality of documentation for Change is fit for purpose and meets the required standards of the change process.
- Liaising with Incident Management for potential Emergency changes, administering the emergency change process and ensuring that retrospective changes are raised and managed for out of hours incidents.
- Running weekly and Daily change meetings with relevant stakeholders and approve changes accordingly.
- Produce monthly reports to analyze volume of change , trends , failed changes and track with key stakeholders.
- Initiate continuous improvements to the change management process to make the process more streamlines and efficient.
- Manage Problem Management process for Incident caused by change running PIR meetings to provide reporting on Root cause of incidents and preventative actions to be put in place to prevent future incidents.
You will report to Change Management Lead.
What You Will BRING
We’re looking for someone who has these abilities and skills:
Required Skills And Abilities
- Should have knowledge of ITIL process for Change , Incident , Problem and Release Management.
- Good communication and interpersonal skills , with an ability to communicate effectivly and professionally . Good analytical skills with the ability to work under pressure.
- Ability to work as part of a Team and to engage effectively with Team members, suppliers and colleugues.
- An interest in IT and a wellingness to learn new technologies and maintain industry knowledge.
- Excellent sense of ownership and drive to follow tasks to completion.
- Being a self -supported who is customer focused.
- Develop an effective trusted relationships with Change Management Stakeholders both internally and externally.
- Should hold basic knowledge on XL Infrastructure and Applications is a plus along with ITIL Foundation certification.
- Produce monthly reports to analyze volume of change , trends , failed changes and track with key stakeholders.
- Manage Problem Management process for Incident caused by change running PIR meetings to provide reporting on Root cause of incidents and preventative actions to be put in place to prevent future incidents.
Desired Skills And Abilities
- Ability to listen and understand stakeholder requirements, team spirit and willingness to share knowledge.
- Proven organization skills, proactively supporting planning.
- Ability to understand AXA standards in place and take them into account in future implementations (Security, IFC…).
Who WE are
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
What we OFFER
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
- Robust support for Flexible Working Arrangements
- Enhanced family-friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
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