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Job details:
The IT Associate is a critical first-line support role responsible for maintaining operational efficiency and security across the organization. This position involves diagnosing and resolving end-user hardware, software, and mobile device issues, as well as performing system installation, configuration, and maintenance.
Key Responsibilities:
- Assist end users with hardware and software problems pertaining to PCs, laptops, printers, and mobile devices in the first instance.
- Determine the cause of hardware and software issues and fix them, reporting more complicated ones to higher-level support staff as necessary.
- Install and configure software and operating systems, among other standard maintenance tasks, on computer systems.
- Investigate and fix hardware issues, or work with suppliers to replace and repair equipment.
- Help with setting up and maintaining network connections as well as Wi-Fi access, as well as resolving network-related difficulties.
- Help with firewall configurations, antivirus software upgrades, and data backup techniques, as well as the implementation and enforcement of security rules.
- Encourage a culture of security awareness and enlighten end users on cybersecurity best practices.
- Provide training and guidance to end-users on using hardware and software applications effectively and efficiently.
- Required to work on the day and night shifts
- Required to work a flexible schedule/on-call rota according to business needs/events.
Key Skills & Experience:
- A degree or certification in information technology, computer science, or a related field is typically preferred
- Strong communication and problem-solving abilities.
- Familiarity with common business programs, office productivity software, and operating systems (such as Windows, macOS, and Linux).
- Knowledge of fundamental networking ideas and hardware components.
- Ability to work independently and as part of a team.
- Outstanding interpersonal and customer service abilities.
- Adherence to security and data protection best practices.
- Willingness to learn and adapt to new technologies.
Working Time:
- Able to work night and overnight shifts.
- Able to work during Indian Public Holidays as requested.
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