ValueSoft Info Services Pvt Ltd
Website:
valuesoftinfo.com
Job details:
Location: Bangalore
Role Overview
The Application Management Professional is responsible for managing enterprise applications across their lifecycle, ensuring secure, compliant, and efficient operations.
The role involves application documentation, service management alignment, and cybersecurity compliance, working closely with application owners, service providers, IT operations, and cybersecurity teams.
Key Responsibilities
1. Application Lifecycle Management (Core Focus)
- Support Application Lifecycle Management (ALM) activities for enterprise application
- Perform knowledge transfer and application understanding with application owners and service providers
- Create and maintain Operation Manuals and technical documentation
- Coordinate with Application Managers, ITSPOCs, and Cybersecurity teams
2. IT Service Management Alignment
- Work in alignment with ITSM processes (Incident, Change, Problem Management)
- Ensure adherence to SLAs/OLAs and service quality standards
- Support incident resolution, root cause analysis, and service improvements
- Maintain application-related records in CMDB / service tools
3. Cybersecurity & Compliance (Integrated Requirement)
- Ensure application compliance with IT security, regulatory, and data privacy policies
- Support security assessments and risk identification for applications
- Collaborate with cybersecurity teams for risk mitigation and secure design controls
- Follow secure development and operational practices.
- Foundational knowledge of network security, SaaS/PaaS platforms, and application architecture.
4. Stakeholder Coordination & Reporting
- Coordinate with business stakeholders, global teams, and service providers
- Provide status updates, reporting, and escalation support
- Act as a bridge between business, IT, and cybersecurity teams
5. Process & Continuous Improvement
- Work in a process-driven, regulated environment
- Contribute to process improvements and standardization
- Support audit and compliance activities
Education & Experience
- Bachelor’s degree in computer science / IT / related field
- 8-10 years of experience in Application Management / IT Operations / ALM
- Experience working in regulated and compliance-driven environments
Technical Skills
- Application Lifecycle Management (ALM)
- ITSM / ITIL processes (Incident, Change, Problem Management)
- Knowledge of IT systems, architecture, and integration
- Understanding of Cybersecurity & Compliance concepts
- Cloud basics (AWS / Azure / SaaS / PaaS)
- Strong documentation and MS Office skills
Preferred Skills
- ITIL Foundation
- Experience with ITSM tools such as ServiceNow, BMC Remedy, Jira Service Management, or equivalent
- Exposure to security assessments / audits
Key Competencies
- Strong analytical and problem-solving skills
- High customer and quality orientation
- Excellent communication and stakeholder management
- Ability to work in global and cross-functional teams
- Self-driven, process-oriented, and accountable
Certifications (below certifications are an added advantage)
- ITIL v4.
- ISO27001.
- Microsoft Azure or AWS.
- Cybersecurity Fundamentals.
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