Website:
upgrad-rekrut.com
Job details:
The IT Analyst makes the connection between Employees, HR Management, the HRIS Team and multiple departments within the IT Team to provide coherent support to all employees accessing the Global HR Systems.
Context of the role
- The Corporate IT Team is split into Five towers: Global Applications, Global ERP, Global Operations, Infrastructure and Cyber Security
- The Corporate HR Support team reports to the Group Head of HRIS. This team are responsible for ensuring Success Factors process and data consistency
- The HR IT team is charged with delivering a stable Global HR Solution, and ensuring that the correct employee information is linked to other systems
Key Accountabilities/Responsibilities
- Meets with HRIS Support Team and Group Head of HRIS to discuss Global HR System requirements
- Work with internal IT to ensure Integration with other solutions
- Work with the Success Factors Support Provider for projects and non-customer technical changes
- Documents requirements, ensuring alignment between the business, the HRIS Support team and other IT Teams
- Ensure that Success Factor Workbooks are maintained and always up to date
- Work together with the IT Manager - HR Systems, agreeing priorities and planning.
- Organizes technical training for HRIS Support Team.
- Together with the HRIS Team, creates end-user documentation for solutions.
- Identifies and researches opportunities for improvement in existing solutions.
- Provides support to the HRIS Team to support the configuration of the annual performance and remuneration reviews
- Resolves help desk tickets escalated to the IT HR Systems team ensuring corrective actions are taken to prevent a recurrence.
Knowledge/Experience/Skills Needed
- Comprehensive knowledge of SAP Success Factors Employee Central, Time Off and Role Based Permissions essential
- Technical Knowledge of Success Factors Talent Modules (Performance, Compensation, LMS)
- Strong working knowledge of Cloud Platform Integration
- Knowledge of Success Factors Iterative deployment practices.
- Experience of working in a Shared Service Environment
- Excellent communication skills when dealing with technical and non-technical people.
- Able to effectively function in a diverse, multicultural environment.
- Proven problem solving/analysis skills.
- Demonstrable customer/client focus.
- Able to maintain composure and multi-task, when working in stressful situations.
- Flexibility to travel on an ad-hoc basis.
Working Relationships
- Within IT
- Reports to the IT Manager – HR Systems
- IT Service Desk to manage and resolve incidents
- Application Integration Teams to ensure data transferred correctly and securely
- Outside of IT
- HRIS Support Team to triage and resolve technical Success Factors issues
- Group Head of HRIS - as required
- Multiple stakeholders determined by the project and support requirements
- Learning Administrators to resolve technical issues with online content delivery
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