Connect and Heal - CNH Care
Website:
connectandheal.com
Job details:
The problem we will solve together
The primary healthcare system in India is fragmented and ripe for disruption. Patients and caregivers need timely access, quality of service delivered, patient-centric experience, and assurance of the desired clinical outcomes. By bringing together doctors, paramedics, providers, and emergency services, and working with corporates and the payors - we have an unprecedented opportunity to create a technology-led change in healthcare delivery. As the national health stack gets operational and adopted, we can bring accountability of care, the choice for the patients and caregivers, interoperability for seamless continued care, and transparency using technology as the backbone of this transformation.
We are building the most patient-centric healthcare company in the world. We need great people such as you to help us in achieving this dream.
About the company
Connect and Heal is a Bengaluru-based health-tech company that provides end-to-end coordinated care for employees. Founded in November 2016, CNH aims to be the first Health Maintenance Organization in India.
We are one of the very few technology companies that own infrastructure and have meaningful influence over the delivery of care through partners. We employ over 700 doctors and paramedics who deliver outpatient care and emergency services across 60 cities in India. On top of this, we also have a managed network of hundreds of doctors who can consult across 35+ specialties and can converse in almost all Indian regional languages. Over the last 6 years, we have built a preferred network of 6000+ hospitals, specialist clinics, and 3500+ diagnostic centers across India. Our operations under the name MUrgency operate
the largest on-demand Ambulance network in the country with over 4500 ambulances and
counting.
At Connect and Heal, we are leveraging technology to create a holistic end-to-end healthcare management ecosystem for the people. During the COVID-19 pandemic, we discovered that teleconsultation is a powerful medium to get access to high-quality health outcomes for the majority of cases of both acute and chronic diseases. Similarly, we believe that we can enable better access and higher accountability of care using technology in health care.
Key Responsibilities
1. Network Engineering & Team Leadership
- Architect & Maintain: Design, implement, and manage secure, scalable network architectures (LAN, WAN, VPN, and Google Workspace) supporting both corporate offices and widespread on-site clinic networks.
- Lead the Team: Mentor and manage a team of system/network engineers, setting clear milestones, managing internal ticketing escalations, and conducting performance reviews.
- Uptime & Redundancy: Ensure 99.9% uptime for critical health-tech delivery systems by monitoring network traffic, troubleshooting bottlenecks, and implementing failover mechanisms.
2. Data Privacy, Cyber Security & Compliance Safeguards
- Privacy & Zero-Trust Infrastructure: Implement strict access control mechanisms, data encryption standards (at rest and in transit), and zero-trust network frameworks to protect sensitive personal health information (SPI/PHI).
- End-to-End Security Architecture: Oversee the deployment and maintenance of enterprise-grade Antivirus/EDR solutions, End-to-End Firewalls, and comprehensive Cybersecurity frameworks to defend against external and internal threats.
- Access Control & Governance: Define, implement, and enforce robust Access Control policies—including Least Privilege and Role-Based Access Control (RBAC)—across all corporate, clinical, and Google Workspace environments.
- Access Reviews & Audits: Establish and oversee routine, formalized Access Review processes, ensuring user permissions, administrative privileges, and third-party access are regularly audited and validated.
- Regulatory Alignment & Audit Readiness: Align IT, network policies, and access governance protocols with Indian data protection laws (DPDP Act) and global healthcare standards (HIPAA principles). Conduct routine vulnerability assessments and maintain clean compliance logs.
3. Data Understanding & Visualization
- Infrastructure Analytics: Look beyond raw logs. Analyze data flow patterns, bandwidth utilization, and system performance logs to deeply understand network health.
- Executive Dashboards: Transform complex IT operational data, compliance metrics, and access audit logs into intuitive, actionable visual dashboards using tools like Tableau, Power BI, or AWS QuickSight.
- Data-Driven Decisions: Present clear data trends to the executive leadership team regarding resource utilization, forecasting future capacity needs, and justifying infrastructure spend.
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