Help Desk Associate - Reception

• Provides a positive impression to every Sailor and aims to recognize everyone by name • Maintains positive Sailor relations at all times • Processes all Sailors at embarkation according to company standards to include check-in, collecting passports / other documents and issuing boarding cards • Keeps and maintains accurate records of discussions/correspondence with guests and communicates all complaints onboard to Guest Service Director • Assists in carrying out administration for the vessel's Customs and Immigration clearances along with ship's documentation when entering / leaving port • Assists in organizing the preparation and processing of all administrative requirements for guests throughout the voyage such as embarkation / disembarkation activities • Carries out cash transactions required by Sailors • Responsible for balancing of their cash fund daily • Receive and inventory lost and found items and maintain a log of all found items and report lost items • Ensure the Help Desk area is kept clean, presentable and in an orderly manner at all times • Prepares and updates berthing lists, gift orders, special notes, and guest lists • Provides information and assistance to Sailors and is familiar with all cruise services / features and activations to respond to Sailor inquiries.

Our company offers recruitment and manning services to the foreign employers and cruise companies. We perform professional selection, training, and processing to provide our employers with qualified and motivated personnel. The chain of our branches and partners in Belarus, Russia, Latvia, Estonia, Bulgaria, Ukraine, Poland, Uzbekistan, Georgia gives us an access to international labor markets, which are able to supply a growing number of employees every year.