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ITSM Developer

Min Experience

4 years

Location

Coimbatore

JobType

Full Time

About the job

Info This job is sourced from a job board

About the role

Job Summary: Responsible for designing, developing, and implementing IT Service Management (ITSM) solutions. You will collaborate with cross-functional teams to optimize IT processes and ensure alignment with business goals. Job Responsibilities Key Responsibilities: ● Design and develop ITSM solutions using Jira and other tools, e.g., ServiceNow, BMC Remedy, etc. ● Customize and configure ITSM applications to meet organizational needs. ● Collaborate with stakeholders to gather requirements and translate them into technical specifications. ● Implement best practices for ITIL processes, including incident, problem, change, and configuration management. ● Monitor system performance and troubleshoot issues to ensure optimal functionality. ● Conduct testing and validation of ITSM solutions prior to deployment. ● Provide training and support to end-users and IT staff on ITSM tools and processes. ● Document development processes, system configurations, and user guides. ● Stay current with industry trends and emerging technologies to enhance ITSM capabilities.

About the company

Isha Yoga Center

Skills

jira
servicenow
bmc remedy
itil
agile