- Experience
- 10+ yrs
- Location
- United States
- Job type
- Full-time
Required skills
- ACD
- IVR
- workforce management systems
- knowledgebase systems
- quality assurance applications
- business intelligence software
About the role
Bachelor's degree and specialized experience managing multi-tier call center operations; current PMP and HDI certifications; minimum 10 years project/operations management in call center; experience with call routing technologies, workforce management, and business intelligence software.
About IronMountain Solutions, Inc.
Private engineering and technology-services contractor serving military and government customers with program management, logistics, and IT.
This page is fully interactive when JavaScript is enabled. Please enable JavaScript to apply or browse related roles.
