Cloud Operations Analyst

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. With our history of reinvention, discovering new ways to help our customers and our people is always on our agenda. We believe everyone has the potential to uncover new ways of thinking, new approaches to solving problems and to grow in this exceptional business. Position Summary Reporting to the Senior Director - EIT Governance & Portfolio Management, this position is for an IT operations change agent in the digital transformation journey for Iron Mountain. Looking for a Cloud Operations Engineer who is strong in public cloud concepts, and who can perform cloud enablement in GCP, AWS, and Azure. Ideally, this Ops Engineer already has cloud governance experience and has performed various cloud administration tasks. The Ops Engineer role is heavily technical whilst also requires the balance of strong communication skills as he/she will be working remotely alongside internal customers daily such as Architects, Project Managers, and business leaders. The Cloud Ops Engineer must be able to triage cloud enablement requests, and perform enablement which takes into account Iron Mountain's technology, security, and finance governance policies. The candidate will help ensure the compliance of corporate standards and be capable of articulating security best practices. Most times the candidate negotiates on the appropriate enablement so that the cloud conforms to our standards. Also he/she encourages and influences colleagues to adopt the governance patterns introduced by the Cloud Operations Leads. Principal Duties and Responsibilities ?Operate the current cloud enablement processes while adhering to our governance strategy for onboarding public cloud accounts. This includes the implementation of cloud operations guardrails. ?Liaise with technical and non-technical customers through the enablement process, and work collaboratively with the Cloud Operations Lead on complex or ambiguous requests. Effectively communicate when you need more details, both to the internal customers and teammates, or to compromise on the enablement, or respectfully deny the request. Collaboration with the risk and compliance organization to operate cloud governance policies that adhere to auditable security standards in the Cloud. ?Work daily with other cloud operations team members on both operational processes, but also tooling/automation that allows us to move faster without quality loss. ?Responsible for operating the rollout of public cloud accounts (and IAM account access) across multiple cloud providers, such as GCP, AWS, Azure, Oracle OCI. ?Provide internal customers access to our FinOps tool, whilst providing guidance on how to generate reports and dashboards. The candidate would be trained on how to carry this out.

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.