Facilities Helpdesk Manager (Maternity Cover)

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 34,000 students in 85 sites across 29 UK cities their best year yet.

Our London and Manchester based support teams are the cog that keeps the iQ wheels turning, providing our brilliant site teams with everything they need to deliver a fantastic student experience every day.

iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential then you have all the makings of a great iQer.

About the role:

The overall purpose of the Facilities Helpdesk Manager role is to ensure that the delivery and administration of Reactive and Planned activities are proactively managed within agreed budgets through our CAFM system (Planon) and Property Helpdesk. To support these deliverables, processes must be defined, implemented and applied across the whole Estates pipeline - delivering a step change in the function is a key part of the role.

Key responsibilities:

• The Facilities Helpdesk Manager will take the lead, working closely with other stakeholders in the team and wider business to provide a best-in-class property helpdesk; quality assurance strategies to ensure that the maximum benefit is derived from our management systems working alongside the Senior Programme Manager.
• Management of the quality assurance process in relation to data within the CAFM system
• Analyse and identify key areas of improvement and apply cost estimation techniques to drive cost reductions and aid operational processes and efficiency across the estate
• Ensure appropriate monitoring, reporting systems and procedures are in place to meet objectives in line with the programme manager
• Provide strategic and operational information and reports to share with others as and when required
• Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
• Support Procurement in supplier meetings and negotiations to challenge quotation prices and aim for cost reductions to meet target costs

Skills and Experience:

• Demonstrable experience of working within an FM/ Construction environment
• Experience in leading or delivering a step change within an organisation to improve cost processes and reporting would be beneficial
• Detailed knowledge of Planon (or other similar) CAFM system and managing a helpdesk
• Experience of tracking repairs and maintenance activities
• Be a positive advocate for change, highlighting and implementing business improvement initiatives.

This role is based at our Head office, London Bridge.

Ready to feel like you've got the best job ever? Apply today and find out what it's really like to work at iQ!