About the role
Working as part of a team to provide technical application support and maintenance across the software portfolio estate.Act as the Application Services escalation contact for the Service Hub, who provide the IT front-door in accordance with the firm's established ITSM framework.Deliver functional and technical enhancements in accordance with established processes for: incidents, requests, and changes.Working closely with the Product Management team to:Ensure supported applications meet operational availability targets.Create and manage product backlogs and establish roadmaps for deliveries.Participate / chair service reviews with key suppliers.Stakeholder management with appropriate level communications for both service issues and feature deliveries.Maximise the use of product capabilities and identify duplicate functional overlap within the service estate.Assist ongoing projects to ensure successful delivery and a smooth transition into the standard BAU support model.Create an effective working relationship with colleagues in the Application Services teams and across the wider IT function.Work with vendors and internal technology teams on product upgrades, issues and feature requests.Work in European shift time to ensure Support services are well addressed within the SLAs.You will be responsible for resolving technical application issues.Work with the Service Hub to resolve incidents as the third level application support team.Create and maintain Knowledge Based Articles, which provide key information to the front-line Service Hub.Perform ticket and trend analysis and manage application backlog lists across the software estate.Create MI / report packs.Engage with suppliers and external partners delivering services. Conduct service reviews and track SLA targets.Provide application assistance to projects (agile and waterfall methodologies) and transition deliveries into operational service.Quality of service is key in this role as is a knowledge of application development and appreciation of infrastructure design. You will need strong problem-solving skills and have a pragmatic approach.Managing business stakeholders; eliciting and suggesting requirements/improvements.
About the company
IQEQ is a preeminent service provider to the alternative asset industry. IQEQ works with managers in multiple capacities ranging from hedge fund, private equity fund, and mutual fund launches; private equity fund administration; advisory firm set-up, regulatory registration and infrastructure design; ongoing regulatory compliance (SEC, CFTC, and 40 Act); financial controls and operational support services; compliance and operational related projects and reviews; and outsourced CFO/controller and administration services to private equity fund investments – portfolio companies, real estate assets and energy assets. Our client base is growing, and our existing clients are engaging the firm across the spectrum of our services offerings.
