VP, Digital Excellence & PMO

ABOUT US

Join us in inspiring everyone to express their unique beauty.

IPSY is the beauty industry’s most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership. Home to sample-size subscription Glam Bag, full-size subscription BoxyCharm, celeb-curated collection Icon Box, and personal care brand Refreshments, we curate beauty for millions of members so they can play, explore, and express their unique beauty every day.

We think self-discovery, self-expression, and confidence are beautiful. Agree? Then join us! Explore careers and learn more about our values, culture, and benefits across all our brands: IPSY Careers.

About the Role:

We are seeking an experienced and versatile VP of Digital Excellence & PMO to act as a trusted partner to the CTO. This is a hybrid leadership role combining the strategic foresight of a Chief of Staff, the executional rigor of a Head of PMO, and the operations-oriented mindset of a Digital Operational Excellence leader. You will play a pivotal role in aligning teams, scaling operational maturity, and driving the successful execution of our most strategic technology programs for the largest beauty community in the world.

This role is ideal for a hands-on leader who thrives in complexity, understands the nuances of building digital platforms at scale, and can orchestrate across strategy, delivery, and systems performance.

This position reports to the CTO and can be fully remote in any of the 16 U.S. states where IPSY has an established business presence (see application for a list).

What You’ll Be Doing:

• Strategic Execution & CTO Enablement
• Serve as a strategic thought partner and force multiplier to the CTO.
• Drive annual planning, OKR alignment, and progress tracking across the technology org.
• Prepare high-impact communications including board updates, transformation briefings, and CTO-level narratives.
• Own cross-functional special projects requiring confidentiality, speed, or cross-department orchestration.
• Program & Portfolio Leadership
• Lead the centralized PMO function and ensure delivery excellence across all major programs.
• Define and manage a portfolio of strategic initiatives, including technology transformation, adoption, operational optimization, and experience transformation.
• Establish frameworks for prioritization, milestone tracking, dependency resolution, budget management, and risk management.
• Ensure alignment across Business, Engineering, Product, Data, and Infrastructure on execution goals and timelines.
• Digital Operational Excellence
• Drive the design and adoption of digital operational best practices across digital platform experiences, engineering, QA, SRE, and support.
• Define key digital performance KPIs—funnel conversion, site speed, crash rate, uptime—and lead initiatives to optimize them.
• Partner with infra, devops, SRE, Marketing, data, and analytics teams to improve instrumentation and measurement (Amplitude, Datadog, Sentry, etc.).
• Lead continuous improvement rituals (retrospectives, postmortems, tooling upgrades) to reduce friction and improve velocity.
• Organizational Health & Communication
• Manage the cadence of leadership meetings, all-hands, and tech town halls to drive clarity and cohesion.
• Support org design, resource planning, and transformation rollouts in partnership with HR, Finance, and Talent.
• Create a culture of transparency, delivery accountability, and operational excellence.
  

Why This Role Matters:

As we embark on a critical technology transformation from platform modernization to business acceleration, this role ensures we execute with focus, scale with discipline, and operate with excellence. If you’re excited by the challenge of shaping the future of beauty through technology, we’d love to meet you.

What We Are Looking For:

• 12+ years of experience in technology leadership roles spanning strategy, program management, and digital operations.
• Proven track record of supporting executive leaders and scaling operational capability in high-growth environments.
• Deep understanding of digital platform delivery, instrumentation, engineering culture, and org-wide communication.
• Experience with tools like Jira, Confluence, Datadog, Monday.com etc.
• Skilled in cross-functional alignment, systems thinking, and decision-making in ambiguous environments.
• Adept at moving between 30,000-foot strategic planning and 3-foot daily execution support.
  
  

Bonus if You Have:

• Experience in consumer-facing digital products or subscription commerce a plus.
• PMP, Agile, or SAFe certifications preferred.
• Strong written and verbal communication skills, with the ability to synthesize technical and business contexts.
  
  

What We Offer:

• Competitive salary & equity grants
• Annual bonus program (paid out quarterly)
• Medical, dental & vision insurance
• 401(k) plan with company match
• Paid Time Off
• Work from home flexibility
• Free BoxyCharm subscription
• Learning & development programs
  
  

EEO Statement: We celebrate diversity and are an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

If you need reasonable accommodation in the application or employment process, please contact us.

CCPA Notice

Pay is based on several non-discriminatory factors such as experience, education, skills, and location. IPSY offers a bonus, equity grants, and competitive benefits. Final compensation is determined by experience and skills.

Salary Range:: $200,000 USD - $289,000 USD

IPSY is the beauty industry's most powerful platform, uniting brands, creators, and hyper-engaged consumers with unprecedented access to each other through the ultimate beauty membership.