Theater Guest Services
iPic Theaters
- Salary
- $36k
- Location
- North Bethesda, Maryland, United States
- Job type
- Part-time
Required skills
- POS system
- Reservation system
- Seating chart
About the role
Guest Services
Pay Rate: $17.65
Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.
Responsibilities:
- Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
- Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
- Use reservation system and seating chart according to IPIC policies.
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
- Build a relationship that makes guests want to return.
- Use hospitable farewell techniques to say goodbye/thank you to every guest.
- Secure payments and process through the POS in a timely manner.
- If asked by Management, act as a peer mentor for new team member members.
About iPic Theaters
Operates luxury dine-in movie theaters and upscale restaurants.
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