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Theater Guest Services

Min Experience

0 years

Location

Delray Beach, Florida, United States

JobType

part-time

About the job

Info This job is sourced from a job board

About the role

Guest Services

Accountable for providing guests with friendly and prompt service while taking ticket reservations in person and over the phone.

Responsibilities:

  • Greet guests in a friendly, genuine way and answer questions with firm knowledge about movie times and seating.
  • Provide guests with in depth membership information and pricing. Answer all questions in a timely manner while making the guest feel comfortable.
  • Use reservation system and seating chart according to IPIC policies.
  • Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
  • Build a relationship that makes guests want to return.
  • Use hospitable farewell techniques to say goodbye/thank you to every guest.
  • Secure payments and process through the POS in a timely manner.
  • If asked by Management, act as a peer mentor for new team member members.

About the company

Operates luxury dine-in movie theaters and upscale restaurants.

Skills

POS system
reservation system