MicroGO
Website:
microgo.in
Job details:
Joining: One month
Department: Operations / Technical Services
Reporting To: Operations Manager / Technical Manager
Location: Siruseri
Job Type: Full-time
Role Purpose
The purpose of this role is to provide first-level technical support for IoT-enabled equipment and refrigeration-related service operations. The role focuses on installation support, configuration, troubleshooting, vendor coordination, service follow-up, and timely closure of technical issues.
Key Responsibilities
- Support installation, configuration, and basic troubleshooting of IoT devices, sensors, and applications.
- Handle first-level diagnosis of device, connectivity, and monitoring issues.
- Coordinate machine/service repair activities and ensure timely closure.
- Reduce dependence on electronics assembly by focusing on application support, field setup, and issue resolution.
- Provide basic refrigeration issue support and coordinate vendor intervention where required.
- Liaise with vendors for repair, maintenance, inspection, and service completion.
- Maintain service logs, issue trackers, escalation notes, and closure reports.
- Communicate service status clearly to internal teams and customers.
- Escalate advanced technical issues to specialist technicians or approved vendors.
- Ensure service work is completed within agreed timelines and quality standards.
Key Deliverables
- Timely resolution of IoT and refrigeration service issues.
- Accurate coordination with vendors and internal stakeholders.
- Proper documentation of all service calls and closures.
- Reduced downtime through fast response and follow-up.
- Reliable support for operations with minimal repeat issues.
Required Qualifications
Education
Diploma / ITI / B.Tech / equivalent technical qualification in electronics, electrical, instrumentation, refrigeration, or an IoT-related field.
Experience
2- 4 years of experience in technical support, field service, IoT support, refrigeration coordination, or related roles.
Technical Skills
- Basic understanding of IoT systems, device setup, sensors, and connectivity.
- Basic knowledge of refrigeration systems and service flow.
- Ability to coordinate with vendors and manage service follow-up.
- Good working knowledge of Excel and service reporting.
Soft Skills
- Strong communication and coordination skills.
- Ownership and accountability.
- Problem-solving ability.
- Willingness to learn and work in the field.
- Ability to work under pressure and manage multiple service requests.
Preferred Attributes
- Experience in both IoT support and refrigeration service coordination.
- Familiarity with troubleshooting tools, service logs, and escalation systems.
- Prior exposure to customer-facing technical support.
- Process-oriented and detail-oriented working style.
We look forward to you joining us on this journey. Thanks.
Click on Apply to know more.