About the role
This is an exciting opportunity to join ION as a Technical Consultant. As a Technical Consultant, you will be responsible for supporting client requests as well as maintaining client's extensions, interfaces, and processes following best practices. Key Responsibilities: ● Assume hands-on Center of Excellence (COE) duties for Openlink Endur and/or Findur throughout the engagement. Those include but not limited to, Business as Usual (BAU) support, static data maintenance, managing of client's custom code and interfaces, running End of Day (EOD) activities, performing minor enhancements, fixes, and configuration of the system, liaising with ION's Support Services team on core bugs or enhancements. ● Attend Product trainings to gain knowledge of the system's functionality, architecture, and technical components. ● Gain proficiency in one or more business areas. ● Follow documentation standards and resolution process flow for all deliverables. ● Follow delivery methodology standards. ● Track deliverables to estimates and deliver on time. ● Keep Manager and engagement owner(s) informed regarding the status of assigned responsibilities. ● Maintain full chargeability on client account(s) as assigned. ● Travel to customer site to work on projects as needed. ● Participate in requirements analysis, custom code development (design/configuration/testing) and provide support for the client's business needs with some assistance from the team lead. ● Gather and document technical requirements with guidance from lead, code to specifications. ● Demonstrate strong reporting and development skills. ● Adhere to ION's best practices. ● Participate in Product deployment and configuration at client site or ION Cloud with some assistance from the team lead. ● Gather and document system requirements, test plans/results, and any other deliverables required by the engagement. ● Gain proficiency in one or more technical area for the system (interfaces, deployment, performance tuning, database analysis, etc.) ● Setup internal ION Product Environments for testing and validation as needed. ● Some travel to client site may be required. ● For EOD support, must overlap with US clients' EOD run hours typically from 6pm to 11pm US Central Time. ● For BAU support, must completely overlap EMEA CET hours and some US Eastern time coverage up to 12pm ET.
About the company
We're a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we've achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.
Over 2,000 of the world's leading corporations, including 50% of the Fortune 500 and 30% of the world's central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.
Over 800 of the world's leading banks and broker-dealers use our electronic trading platforms to operate the world's financial market infrastructure.
ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe, Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.
