About the role
<div class="trix-content">
<div><strong><br>Inward Healing Therapy | Remote | Part-Time</strong></div><div>Inward Healing Therapy is a trauma-informed virtual therapy practice serving adults across California and based in San Diego, CA. We specialize in helping adults heal from childhood trauma, anxiety, relationship challenges, and attachment wounds through compassionate, evidence-based care.<br><br>
</div><div>We are currently looking for a Client Care & Administrative Assistant to support the day-to-day administrative, tracking, and intake operations of the practice. As you may be the first point of contact for people seeking help, we are looking for someone who is warm, confident, detail-oriented, and loves helping others. <br><br>
</div><div>
<strong><br>Responsibilities: <br></strong><br>
</div><div>
<strong>Client Communication & Intake Coordination<br></strong><br>
</div><ul>
<li>Respond to new client inquiries via phone, voicemail, email, and text</li>
<li>Provide warm, supportive communication to potential clients</li>
<li>Educate prospective clients on services, scheduling, and how to use their out-of-network insurance benefits</li>
<li>Schedule consultations and ongoing appointments</li>
<li>Follow up with missed calls, cancellations, no-shows, and missed consultations<br><br>
</li>
</ul><div>
<strong><br>Administrative & Intake Support<br></strong><br>
</div><ul>
<li>Manage the client intake process from start to finish</li>
<li>Collect demographics, provide intake paperwork, rating scales, and Good Faith Estimates. </li>
<li>Upload and organize client information within SimplePractice</li>
<li>Coordinate communication through Hushmail, RingCentral, and SimplePractice</li>
<li>Maintain accurate records and tracking systems<br><br>
</li>
</ul><div>
<strong><br>Practice Operations Support<br></strong><br>
</div><ul>
<li>Track inquiries, consultations, and conversion metrics</li>
<li>Assist with streamlining systems and improving workflows</li>
<li>Support onboarding processes for new hires and clinicians<br><br>
</li>
</ul><div>
<strong><br>Hiring & Team Support<br></strong><br>
</div><ul>
<li>Assist with screening applicants and coordinating interviews</li>
<li>Support onboarding and administrative setup for new team members<br><br>
</li>
</ul><div>
<strong><br>Ideal Candidate<br></strong><br>
</div><ul>
<li>Warm, compassionate, and professional communication style</li>
<li>Highly organized and detail-oriented</li>
<li>Strong follow-through and ability to work independently</li>
<li>Comfortable learning and navigating technology platforms</li>
<li>Ability to maintain confidentiality and strong understanding of HIPAA regulations</li>
<li>Experience in a therapy, healthcare, wellness, or administrative setting preferred</li>
<li>Familiarity with SimplePractice, RingCentral, or Hushmail is a plus</li>
<li>Interest in mental health, trauma-informed care, or wellness is highly valued<br><br>
</li>
</ul><div>
<strong><br>Position Details<br></strong><br>
</div><ul>
<li>Remote position</li>
<li>Part-time with opportunity for growth</li>
<li>Flexible scheduling</li>
<li>Some daytime availability required</li>
<li>California applicants preferred<br><br>
</li>
</ul><div><strong><br>To Apply</strong></div><div>
<br>Please send:<br><br>
</div><ol>
<li>Your resume</li>
<li>A brief introduction about yourself and why you feel aligned with this role</li>
<li>Any relevant administrative, healthcare, or client care experience<br><br>
</li>
</ol><div>We are looking for someone who genuinely cares about people and wants to help create a supportive experience for clients seeking therapy.<br><br>
</div><div>
<br>We look forward to connecting with you.</div>
</div>
<p>This is a remote position.</p>
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