Desktop Engineer

This role involves providing technical support to staff for desktop computers, applications, and associated technology. Responsibilities include specifying, installing, and testing computer systems and peripherals according to established standards. The position requires interacting with application software and operating systems to diagnose and address unique, non-recurring issues. PROFICIENT SKILLS IN MANAGING IT INFRASTRUCTURE FOR USERS, INCLUDING DESKTOPS, LAPTOPS, PRINTERS, HANDHELDS, SMARTPHONES, ETC. KNOWLEDGE OF TICKETING TOOL IS A MUST ROBUST TECHNICAL EXPERTISE IN MICROSOFT WINDOWS DESKTOP OPERATING SYSTEMS AND BUSINESS PRODUCTIVITY APPLICATIONS SUCH AS OFFICE. EXPERIENCE IN ADMINISTERING MS ACTIVE DIRECTORY, INCLUDING MANAGING USERS, GROUPS, POLICIES, AND RELATED CONCEPTS. Provide support on Client Windows platform, this potion is responsible for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this position works collaboratively with the Service Desk for end user break/fix and other support functions. DUTIES SHALL INCLUDE, BUT NOT BE LIMITED TO: Diagnosing and troubleshooting desktop system, printer and operating problems and understanding printer Fonts Consulting and instructing users on hardware and software questions/issues Collaborate with other IT Services Data Center and Network Infrastructure teams Install, maintain and upgrade equipment and its associated infrastructure Runs diagnostic tests to isolate system problems as well as proactive activities Operating Systems Windows, OS-X MS Office (Windows and Mac) software Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC Hands on experience removing viruses and spyware using various tools (Windows) Identifies, researches, and resolves technical problems including forming an RCA Responds to telephone calls, email, service tickets, and dispatched requests for technical support Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window Installs, configure and maintain Mac, PC, peripherals (local and network printers, scanners), and other end user equipment such as Blackberries, iPhones and iPads, MAC Books, Laptops Excellent written and verbal communication and customer service skills with proven ability to work in fast paced environments Commercial experience in an IT support