Customer Success Associate - Referrals

Interview Kickstart is a leading platform for technical interview preparation, helping engineers secure jobs at top-tier tech companies since 2014. Interviews can be hard, especially at top tech companies like Google, Facebook, and Netflix. Many candidates fall short simply because they aren't adequately prepared. That's where we come in. Our acclaimed courses specialize in interview preparation and transitioning into high-demand tech fields such as AI, ML, and Data Science. At Interview Kickstart, current and former hiring managers have guided over 17,000 tech professionals through transformative career journeys, ensuring their success in landing coveted positions. Think of us as "the everything store" for career transitions and interview skill development. How do we do that, you ask? We have a structured approach to interview success, which includes: Career Accelerator Course Comprehensive end-to-end courses and platform A roster of over 600+ instructors from leading Silicon Valley companies like Google, Facebook, Amazon, and Netflix A holistic approach that includes live classes, mock interviews, personalized coaching, resume refinement, career strategies, and invaluable referrals What's more exciting is - we are completely remote, and we are hiring the best people we can find regardless of geography. Key Responsibilities: Alumni & Learner Engagement: Build relationships with current students and alumni to create a strong referral pipeline Referral Generation: Proactively identify referral opportunities within our learner ecosystem and convert them into warm leads. This would be done by making cold calls. Cross-Team Collaboration: Work closely with Student Success, New Programs, Careers, and Academic Delivery teams to: - Surface top alumni advocates - Time outreach with course milestones - Integrate referral prompts into the student journey Pipeline Management: Maintain accurate referral data in the CRM, track referral stages, and follow up diligently Program Promotion: Effectively communicate program offerings and outcomes to referred prospects Feedback & Insights: Bring referral-related insights from alumni and students to internal teams to improve program quality and retention Target Achievement: Meet or exceed monthly and quarterly referral-based enrollment targets You'll Thrive in This Role If You: Are a strong relationship builder who earns trust quickly Have experience in community engagement, referral sales, or alumni relations Know how to collaborate across teams to create unified, high-impact campaigns Are organized, persistent, and motivated by outcomes—not just activity Have a good grasp of how experienced tech professionals think and decide Requirements Preferred Experience: 2–5 years in customer success, inside sales, community or alumni management, or referral marketing Prior experience in ed tech, upskilling, or career transition programs is a big plus Familiarity with Freshdesk, Zendesk, HubSpot, Salesforce, or other CRM systems Strong written and spoken communication skills

Established in 2014, Interview Kickstart (IK) has set a new standard for technical interview preparation. What began as a small initiative has now transformed into a powerhouse program that has successfully guided over 17,000 engineers through the complexities of technical interviews with many landing lucrative offers exceeding $300,000. The founders of Interview Kickstart, Soham Mehta and Ryan Valles, have cultivated a passionate environment that transforms the daunting interview process into a structured learning experience. Each course at IK emphasizes not just technical prowess, but also personal branding through resume optimization, LinkedIn profile enhancements, and job interview strategies. IK's unique approach is rooted in real-world application, featuring instructors from tech giants such as Google and Amazon, who provide insider insights into the hiring processes of top tech companies. The curriculum integrates essential subjects like data structures and algorithms, system design, and behavioral skills, all tailored to meet the specific demands of modern tech interviews. Additionally, IK offers personalized feedback through rigorous mock interviews that mirror real interview environments, so students are adequately prepared for their real-life interviews. By blending self-paced learning with live mentorship, Interview Kickstart has not only become a trusted resource for engineers looking to elevate their careers, but it continues to innovate and meet the evolving needs of the tech workforce.