Customer Success Associate

Assisting students to complete - Onboarding formalities Welcoming each student on call before the batch start date. Tracking individual student progress for multiple cohorts as they move through IK's program and maximize completion rates. Keeping dropouts and deferrals to a minimum by offering additional guidance support. Getting reviews and referrals from students. Work closely with all the internal teams to continuously improve the learning experience Maintaining daily trackers, comfortable using Google Sheets, CRM etc. Communicating to students via calls, email, direct message, video, or a mix of communication strategies. Mentoring motivating students and connecting them to guidance coaches and career coaches as and when required. Serve as the single point of contact for all students queries and concerns

Established in 2014, Interview Kickstart (IK) has set a new standard for technical interview preparation. What began as a small initiative has now transformed into a powerhouse program that has successfully guided over 17,000 engineers through the complexities of technical interviews with many landing lucrative offers exceeding $300,000. The founders of Interview Kickstart, Soham Mehta and Ryan Valles, have cultivated a passionate environment that transforms the daunting interview process into a structured learning experience. Each course at IK emphasizes not just technical prowess, but also personal branding through resume optimization, LinkedIn profile enhancements, and job interview strategies.