Senior Epic Clinical Applications Analyst (Ambulatory & MyChart)
Work Location: Kondapur, Hyderabad
Job Type: Full-Time
Work shift: Eastern Timings- 5:30PM- 2:30AM IST
Position Summary:
We are seeking an experienced Senior Epic Clinical Applications Analyst (Ambulatory & MyChart) to support the design, build, implementation, and optimization of Epic Ambulatory applications, Clinical Service Desk (CSD) operations, and MyChart patient engagement solutions.
The ideal candidate will bring deep Epic system expertise, strong analytical capabilities, and the ability to translate clinical and operational needs into efficient Epic workflows. This role plays a critical part in enhancing patient care, clinician experience, and operational efficiency.
Key Responsibilities:
- Lead the design, build, and maintenance of EpicCare Ambulatory applications.
- Support Clinical Service Desk (CSD) operations, including incident management, troubleshooting, and end-user support.
- Configure SmartTools, Navigators, SmartSets, Flowsheets, and questionnaires to support clinical workflows.
- Design and maintain MyChart functionality, including:
- Patient questionnaires
- Proxy access setup
- Patient communication workflows
- Develop and optimize BPA and CER rules, security templates, and SmartForm documentation tools.
- Collaborate with clinical and operational stakeholders to design efficient and compliant workflows.
- Participate in discovery sessions, workflow design, integrated testing, and go-live readiness activities.
- Provide post-implementation support, issue resolution, and system optimization.
- Ensure adherence to Epic standards, governance, and upgrade cycles.
- Work closely with cross-functional teams to improve system usability and performance.