Tech Mahindra
Website:
techmahindra.com
Job details:
Company Description Tech Mahindra is a global provider of technology consulting and digital solutions, supporting enterprises across industries to scale and transform at speed. With over 149,000 professionals in more than 90 countries serving 1,100+ clients, the company offers services spanning consulting, IT, business process services, engineering, networks, customer experience and design, AI and analytics, and cloud and infrastructure. Tech Mahindra is the first Indian company to receive the Sustainable Markets Initiative’s Terra Carta Seal, highlighting its commitment to a climate- and nature-positive future. As part of the Mahindra Group, founded in 1945, Tech Mahindra combines heritage and innovation to deliver robust, future-ready solutions to global customers.
Role Description This is a full-time, on-site role based in Hyderabad for an International Voice Process Specialist. The specialist will handle inbound and outbound calls with international customers, respond to queries, provide accurate information, and resolve issues in a timely and professional manner. Day-to-day responsibilities include adhering to call quality standards, following defined processes and scripts where required, documenting interactions in the system, and escalating complex issues to appropriate teams. The role involves working in shifts aligned with international time zones, meeting performance targets such as response time, customer satisfaction, and call handling metrics, and collaborating with colleagues and supervisors to continuously improve customer experience.
Qualifications
- Candidates should possess strong verbal communication skills in English, including clear pronunciation, active listening, and confident telephone etiquette.
- Candidates should possess customer service and interpersonal skills, including empathy, problem-solving ability, and a professional, service-oriented approach.
- Candidates should possess basic computer and systems skills, including proficiency with call center software, CRM tools, and standard office applications.
- Candidates should possess time management and organizational skills, including the ability to multitask, handle call volumes, and follow structured workflows.
- Relevant skills such as adaptability to rotational shifts, willingness to work with international clients, and resilience in a fast-paced environment are beneficial.
- A high school diploma or equivalent is required; a bachelor’s degree in any discipline is an advantage.
- Prior experience in international voice processes, BPO, or customer support is preferred but motivated entry-level applicants may also be considered.
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