Credence Global Solutions
Website:
credencegs.com
Job details:
Company Description
Credence Global Solutions, headquartered in Dallas, Texas, employs over 2,500 professionals globally. We specialize in providing technology, human resources, and offsite infrastructure solutions within the Revenue Cycle and Accounts Receivable Management industries. Our expertise extends across various sectors, including healthcare, telecommunications, utilities, and media & entertainment. At Credence, we are committed to delivering high-impact solutions and fostering excellence in every service we provide.
Role Description
This is a full-time, on-site role for an International Voice Process Executive, located in Pune City. The role involves handling inbound and outbound calls to provide exceptional customer service and support to clients across diverse industries. Responsibilities include resolving customer inquiries, addressing concerns in a professional manner, following up with customers as necessary, and ensuring satisfaction.
Qualifications
- Strong communication skills, including fluent English speaking, active listening, and clear articulation
- HSC (12th Pass) & Above (Exception for 10th Pass with minimum 1 Year of International BPO Experience)
- Proficient in customer service practices with a focus on building positive customer experiences
- Willingness to work in rotational shifts, including night shifts, as per global time zones
- Prior experience in international voice processes or call centers is an advantage
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