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Company Description
Get Jobs India is a leading HR consultancy specializing in recruitment for prominent multinational corporations across various industries. Acting as an extension of their clients' hiring teams, the company identifies and places professionals in key roles that drive business growth. Known for its professional and focused hiring approach, Get Jobs India bridges candidates with reputable employers to build reliable, high-performing teams. The company is committed to fostering strong career opportunities and delivering effective hiring solutions. For inquiries, reach out at getjobsindiacareers@gmail.com.
Role Description
This is a full-time on-site role for an International Voice Process position, located in Mumbai. Responsibilities include handling customer inquiries via phone calls, providing exceptional customer support, and resolving issues promptly and professionally. The role involves maintaining accurate records of customer interactions, ensuring service quality, and adhering to company policies. The candidate will also collaborate with team members to achieve performance targets and meet deadlines efficiently.
Qualifications
- Strong communication and interpersonal skills, including fluency in English and the ability to handle international clients
- Problem-solving capabilities and a proactive approach to customer service
- Basic computer skills, including proficiency in data entry and interaction with customer service platforms
- Time management and organizational skills with the ability to multitask
- Previous experience in customer support or voice process roles is advantageous
- Willingness to work flexible shifts, including evenings or weekends
- High school diploma or equivalent; a bachelor's degree is preferred
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