Website:
traveldiaries.co.in
Job details:
Company Description Travel Diaries is a Hyderabad-based travel company focused on curating unique journeys across India and international destinations. The team specializes in discovering and promoting lesser-known locations to provide travelers with authentic and memorable experiences. By combining local insights with professional trip planning, Travel Diaries aims to offer distinctive itineraries that go beyond conventional tourist routes. The company values customer-centric service, attention to detail, and a passion for exploration.
Role Description This is a full-time, on-site International Ticketing role based in Hyderabad. The team member will be responsible for handling international flight bookings, issuing and reissuing tickets, and managing reservations using global distribution systems (GDS) or airline booking platforms. Daily activities include fare searches, fare construction, verifying itineraries, processing cancellations or changes, and ensuring accurate documentation for each booking. The role also involves coordinating with airlines and customers to resolve booking issues, providing timely updates on schedules and fares, and maintaining clear communication with travelers and internal teams. The position requires adherence to company policies, careful record-keeping, and consistent delivery of professional customer service.
Qualifications
- Strong knowledge of international ticketing procedures, including fare rules, reissues, refunds, and itinerary changes.
- Experience working with GDS or airline reservation systems (e.g., Amadeus, Sabre, Galileo) and basic understanding of IATA regulations.
- Ability to communicate clearly with customers and colleagues, manage expectations, and provide accurate travel information.
- Attention to detail, strong numerical skills, and the ability to work efficiently under time-sensitive conditions.
- Prior experience in travel, tourism, or airline reservations; relevant certification or diploma in travel and tourism is an advantage.
- Comfort with using standard office tools and systems, along with a willingness to learn new booking technologies.
- Professional, inclusive approach to working with diverse customers and team members, and commitment to ethical business practices.
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